Reviews
I had a problem that required time and extra effort to resolve and they stuck with it to find a solution
Excellent customer service. My service advisor Mitch was the greatest, was prompt and well attentive to my needs. Good communication over the phone excellent customer service overall. Thank you.
Excellent
Took my X1 in for a suspension issue and powertrain alert. All the issues and more were addressed and repaired. I was kept updated by my service Advisor daily.
Very informative good communication
My service advisor, Aaron Barz, always goes above and beyond to assure that my service experience is always pleasant. Between Aaron and the service department updates I always know the results of my vehicle inspection and the progress that is being made.
I recently spent a week dealing with a very very expensive car payment. My car insurance kept us waiting 4 days to only deny my claim for a most ridiculous reason. Arguing with Carguard was to no avail. In the meantime my agent Mitch Timothy kept me updated and had to deal with these ridiculous people. It was time consuming and frustrating for both me and Mitch. I know he worked very hard to keep my cost down on my behalf. I know labor costs and parts are notoriously high. I still choked at the cost but know Mitch worked hard to make it more reasonable. I have been a long time customer having had 3 of your cars over the years. After this last week I have been seriously considering leaving. Mitch and his work restored some of my faith in your organization and I am ok for now. He is an asset to your organization. He is a keeper. Also a good representative of good customer service not to mention his patience throughout the last week. Thanks Mitch for everything!
Excellent , easy and accurate.
I was able to obtain an immediate appointment upon my initial contact with your best Customer Service individual, Murray Baez! My car was promptly evaluated and, after only a short wait, Murray advised me of the necessary repairs and immediately got me into a brand new BMW loaner vehicle!! My car was ready earlier than initially scheduled the following day! Very happy with Chapman BMW!!!
The technician quickly diagnosed the problem and repaired the reason for the problem
As like my previous experiences with Chapman BMW, it is so easy and smooth getting your vehicle serviced yet the follow up and follow thru on that service is meticulous. The service app they use is excellent and thorough, you always know the status on your vehicle. Chris Sanchez is very professional yet personable and Brandon Rivera kept me well informed through out the servicing. As a customer of Chapman BMW I could not be more satisfied, however Chris did try to seduce me by loaning me a new X3 while I waited for my vehicle...it was a sweet ride for sure.
Chris was helpful in getting my car in for a new tire (screw in the tire). He was able to get my in same day. Professional as always
Excellent experience! Very friendly and helpful.
Very through check up. Aron was top notch in helping us.
Mitch Timothy has been my advisor for years and has gotten to know me and my vehicle. He recognizes that I am a loyal customer and as such treats me and my vehicle with an equal amount of respect. I trust him and the technicians with all of my vehicle’s needs. Thank you!
I called and was given an appt and was taken care of very promptly I did not have wait for any length of time The service rep Mr Ali was just superb helpful Hope to see him again the next time I bring my SUV for service
Excellent service, Aaron Baez make your company a first class. Thanks.
Great, super fast service!
Excellent
Chris and Aaron made an awful experience of my rim being destroyed in a pothole during the holidays awesome. They were communicative, made my husband and I feel better about having to spend $1500. Excellent employees.
relatively good experience but took longer than expected. Would have gone home if I knew it would take 3 hours.
Our service manager, Ali, always does an excellent job analyzing our issues and keeping us informed of the progress of the necessary repairs.
Very pleased with car service on December 22. Aaron Murray Baez was professional, understanding, and delivered as promised. Overall, a great experience as always at Chapman.
Good service but your pricing is very prohibitive. 700 for a battery replacement…. 600 for a software reset, 1000 for fuel door replacement. I know BMW is known to be expensive but this is…..a bit ridiculous.
Efficient and enjoyable car buying experience with salesperson Robert Mills. He and the whole team at the pre-owned BMW center were great to work with. I will be a return customer.
I recently had service done on my BMW x7 M50i and I am extremely satisfied with the results. The team, including my service advisor, Guy Larsen, was professional and efficient, and they went above and beyond to ensure that my vehicle was in top condition. The service was completed in a timely manner and the cost was very reasonable. I would highly recommend this service center to anyone in need of maintenance or repairs for their BMW. The team truly cares about their customers and it shows in the quality of their work. Thank you for an excellent experience!
Jason Howard, my sales contact, went the extra mile and helped me complete the lease buyout painlessly. Sitting and signing forms can be tiring, but Jason made it less so. This is my second BMW through Chapman
Ali Shahna, my service advisor has never steered me wrong. He always has my interests in mind. What is needed and has long term benefits. Battery installed under warranty, alignment and a emergency brake issue. The technicians are well trained professionals that do quality work.
Purchased an i4 eDrive 40 from Rodrigo on 12/17/22. Great experience all the way around.
Tyler my service advisor was fantastic! Got me in and out!
Always a great experience with Chapman on Camelback. Mitch takes great care of me. I go out of my way to come here and well with it.
Very impressed with the knowledge of my service advisor Aaron Baez.
Aaron is your best asset at Chapman BMW—along with all your technicians who keep me mechanically, comfortably, and safely on the road! Aaron’s knowledge, communication, and congeniality are much appreciated, and I still love my 2018 X3!
I have always had a wonderful experience with Champman BMW on Camelback but Tylor took it to the next level. Knowledgeable, patient and service- oriented, you all are fortunate to have such a great service advisor. Thank you! :)
Took my car in for routine service and had a couple of major repairs come up. My service rep immediately arranged for a loaner and kept me up to date on repair progress and cost. Worked in some discounts in the end which was very much appreciated!
Visit was for a standard oil change. My service advisor (Murray) was great and kept me informed of status and details.
I found a nail in my tire. I had just moved over the weekend and was the last thing I needed. I called Chapman and I spoke to Chris. He was very helpful and was able to get me an appointment before 9:00 am. Wow, that is service. Thank for your help!
Great service from Guy Larsen.
Working with Steve Murphy was easy. He's great to work with. Price of new car and trade value on old car agreed up and no hassle. No hidden costs. Overall, purchasing a 2023 BMW 5 was easy and honest. Excellent experience.
I wanted to give high praise for Jordan. He did an excellent job on finding me the right car and not pushing me toward something I didn’t want. He was patient and thoughtful. I really enjoyed my experience working with him! Thanks, Chris
Service was excellent as the dealer installed a new side mirror after my accident.
I have been with Mitch as my service advisor now for over 2 years. He is always so patient and kind. He always has the answers to my questions. He makes sure that what I pay for is the best price and always goes out of his way to make that happen whether dealing with the insurance company or working out what is best for me. It is a pleasure to deal with him. He is always available to me and always returns my calls immediately. An asset to your operations
Professional assistance! Good customer service!
I had an issue come up with my X1, and I came to the dealership without an appointment. Chris Crawford worked my vehicle into the schedule and solved my issue the same day. Great Job! Thank you. A+
had my scheduled oil service and standard “health check up” on my vehicle. chris crawford and sean maxey are THE BEST!!! these two gentleman always go above and beyond, the answer and and every question and are the most detail oriented professionals!!! ????????????????
My service representative, Chris Sanchez, was professional, efficient and extremely helpful when my car needed servicing. He responded to my text immediately and kept me updated on the progress of the service. I could not have been happier.
I really appreciate the best and professional service that was given to me … on time and reliable
Enjoyed on time and preinformed service while I consumed cappuccinos and read my morning paper.
I deal with Chris Crawford and always provides excellent service.
As usual Chris Crawford is professional, knowledgeable and pleasant to deal with. Despite another BMW service station nearby I chose to make the trek to see him! A valued asset to the dealership, trust he is suitably recognized?
My service person Mitch was smart dependable and professional throughout the entire experience.
Ali Shahna once again made my visit to the service area at Chapman BMW on E. Camelback a most pleasant experience. He’s the ultimate professional and extremely well-versed in all aspects of the X5 hybrid!
Great service team Mitch. Great an 10+ in my book
Mitch did an outstanding job during my recent visit and I appreciated his demeanor and professionalism.
Justin and Sam were excellent in the value center. Finance was easy and he was personalble and made the finance process quick and easy.
Had my headlight fixed in a timely manner and even had the parts next day delivered. Thank you Ali for giving me the best service
?????????? to the service team great job car run’s like new and special thanks to Mitch’s help. Great job ????
Always best service.
Tom Wojcik with Chapman BMW on Camelback goes above and beyond to communicate, and please the customer. I had completely lost faith in the Chandler location, but Tom did a great job of understanding my needs and accommodating them.
Scheduling my 535i was easy! My consultant, Aaron Baez, handled all the details and greeted me when I arrived at the appointed time. He provided me with details on what the service would entail; I was provided a video link to the ongoing service; and I was provided with a loaner vehicle while the service was completed! Overall, a very positive customer experience! Thank you!
Arron Baez explained the service process clearly and in detail. He answered all my questions in the same manner.
Service department, always well-treated anytime I need car service.
Excellent service!! My service advisor, Aaron Baez, was professional, efficient and knowledgeable. He is a pleasure to work with.
Just wanted to pass along a note of gratitude. I’ve been part of the BMW family for over 2 decades and Mitch is / was definitely one of the best yet. Thank you for creating an environment where he / staff want to stay and continue to keep people like me enthralled with the BMW brand!!!!
Jeff is the man. Knowledgeable, friendly and easy to talk too. Not the average salesmen pushing, pushing, pushing. Made my new acquisition a day in the park instead of a trip to the Dentist! Ask for Jeff and you won't be disappointed. Giuseppe in Finance was also a gem. 10 out of 10 for the whole process. Well done, Chapman.
Excellent customer service. The young man that initiated my service went above and beyond my expectations. Mr. Sanchez answered my questions and when he was going to deliver my vehicle from service, he noticed some water spots on the paint , he immediately said " let me get it washed again". As always, Jason the manager is a top notch customer service oriented individual. I will continue to buy and recommend BMW Chapman!!
Adam was great! Kept me informed on the progress, even while he was out on vacation.
Ali was seriously so great during the entire process. Super friendly from the get go and made sure I was aware of what was happening throughout the entire process.
Ali was seriously so great during the entire process. Super friendly from the get go and made sure I was aware of what was happening throughout the entire process.
My agent was respectful and caring—and knowledgeable.
Ray treated us with professional, friendly and a knowledgeable experience.
Blane Hammonds my former sales rep at North Scottsdale BMW, converted my lease on my 2021 330i into a sale. The timing was great, due to the fact of interest rates rising. I love the car so I decided to buy it. I worked with both Blane and Jeremy and they got me a great interest rate. I drove in from Sedona and 2 hours later I drove home owning the car. I experienced fast, efficient, and most of all, very friendly service. Thank you Chapman, Blane and Jeremy for all of you help in this matter.
Very professional. He followed up and answered all my questions. I was unable to get to the dealer to do things in person and he sent me what I needed to do things online to purchase my car. I recommend him highly in helping anyone with their purchase or leasing of a car From Camelback BMW.
Called the dealership and Murray (Aaron) helped me out. Needed a set of tires - had them in stock and was the best price among BMW dealerships! I had new tires on the car within 2 hours of calling. Great job, I appreciate it!
Your service department goes above and beyond. To make the experience very easy and keep you informed. Thank you so much Chris
My service was fast and my car was actually vacuumed out and washed. Things I never experienced at my previous BMW dealership. Thank you so much for taking care of me and my car!
This was the first service for my wife's X5 and we were assigned to Ali. Our service had been Emily Goal for the past year or more and she was amazing. Ali did a good job of explaining the issues and keeping us informed. Only one issue was left unresolved that of course refused to act up in their presence! This is our third BMW from Chapman and have always been please with the vehicles and the service. Highly recommend.
Appreciate being able to go for service and have the advisor guide and make necessary recommendations and not just trying to create a made up issue to charge more. I’ve experienced this with other advisors at this location. Tylor was great!
Prompt reservation and service
Aaron Baez promptly assisted me and explained the results of the wheel alignment, as well as the results of the Inspection. The waiting area was (and always is!) superlative, and before long, I was back to my shiny car and driving home!!
He is the best,
All I can say is that Mitch Timothy is an outstanding service rep for BMW . Personable and Professional!
Great visit from start to finish. My service advisor was great . Kept me informed and throughout my visit. 90 minutes start to finish
My appointment was seamless. I was checked in on time. I received great service from the service advisor. He kept me updated throughout the visit. Washed and out in 90 minutes
The service department greeted me immediately and provided a list of services to be performed on the vehicle as well as the estimated wait time.
I want to thank Ali Shahna for the great service he provided. He was really explanatory about all the service details on our X5 BMW and helped us out with a warranty on our car.
Jake Nelson was knowledgeable and professional
I've had a number of issues with my X5 recently. I have to say, Chris Crawford was easily the best person I've ever dealt with in the car repair business. He was informative, quick to communicate, helpful, honest, and a pleasure to deal with. He made an otherwise stressful situation very manageable.
Have purchased and serviced cars at Chapman for over 20 years and the experience is always exceptional. Wether my contact is a seasoned professional or a new member of the team, the consistency of care and attention is always spot on. With my most resent car purchase I worked with Jordan Snow. Jordan had worked his way up from valet to sales. He is a testament to Chapman’s dedication to their employees and developing exceptional individuals. Thank you, Jordan and the entire Chapman team!
Chris always the professional, I truly appreciate the timely service.
Fast, efficient.... and friendly. Aaron Baez took super good care of me !
Excellent response to get my vehicle in for service to replace battery. Combined annual service with this one-stop service as a convenience to me. Every BMW employee was courteous and Rep, Chris Crawford, went out of his way to satisfy my needs.
Great customer service. Got me in and out quickly and efficiently
I drive a 428i, which i’m in love with, and it recently broke down on me. It was very sudden and upsetting but Tylor Davidson was nothing short of helpful and accommodating. I had to get my car towed in and he was on top of it and updated me from the moment it got to the shop to the moment I came and picked it up. He is so friendly and welcoming, as well. Luckily, all of the parts were in to get my car done same day, but I’m sure the great tech who worked on my car and Tylor would’ve gotten it done in a timely manner, regardless. If anything happens to my car again, I am definitely taking it back to Tylor.
Excellent
I’ve had only BMW’s since 1974 and always had them serviced at BMW. Hands down, Mitch is the best. Efficient, pleasant and always had great and dependable advice.
I needed maintenance that needed to be completed on my car so I called Chapman and spoke to Shawn. Shawn was very pleasant while talking on the phone. He gave me the information I needed while also pricing the work needed very competitively. I set an appointment with him and when I came in, I realized I didn’t need one of the agreed upon services. He was very accommodating and didn’t push the unneeded service. He sent for a Lyft so I could grab lunch and finish up some work while they worked on my car and they sent for another to bring me back when the work was completed. I have worked with many service advisors and Shawn is on the top of the list. I will be back to get maintenance completed when it’s required.
The staff is professional, friendly and willing to go the extra mile to make the deal work. We recently purchased a 2022 X5 . Steve Murphy was our sales associate. Steve went way above and beyond to fig out the deal that would be a good fit for us. With Steve Boyd's help they got the deal put together. My wife and I say Thank you for your expertise in helping us. Dennis & Beverly Prueter
I have always had awesome service at Chapman BMW. Won’t get another type of car - love my BMW!!
This was my first service here and Tylor my service advisor was fantastic! He is very professional and the most knowledgeable advisor I've ever had, he really knows BMW's, especially having been a technician himself. What a valuable asset he is to Chapman. So grateful to have found him. I'll definitely be back!