Reviews
I’ve bought three different BMW vehicles at Chapman, and have been very satisfied with their entire team, most recently with my service advisor Mitch Timothy. Mitch has been my advisor for awhile and is ALWAYS responsive and helpful. Chapman’s service department is second to none! The service manager, Doug Strobot leads an amazing crew! So impressed! Now, when you get a service, Chapman sends to a multipoint inspection/explanation video when it’s up on the rack! Truly meaningful feedback which made my service investment so valuable!
I would like to take a moment to convey how professional and customer oriented Aaron Baez was when servicing my “10 BMW 750 Li on Saturday, April 10th. He was true to everything he said he would do and I couldn’t be happier! Thank you.
Jason did a great job , meeting our expectations.. Listened to us, worked to get us what we wanted.. Very friendly.
We had an excellent buying experience with Matt Limburg. He got us into the car we wanted within our budget, delivered the car to us and spent at least an hour explaining all the functions. The gentleman who handled the paperwork (I don't remember is name) was excellent, too.
first of all i am truly sad to hear/find out that mike ludtke left the dealership. mike has been my advisor since 2007. my recent experience with chapman camelback was great as always! chris crawford & javier (tech) was very helpful and took great care of me and my vehicle!!! thank you!!!
Chris Crawford did an absolute amazing job at keeping me informed and level headed about everything that was going on with my vehicle. When you're transportation is in the shop it's not an easy feeling. Please let management know that Chris exceeded expectations.
Mitch and Jack are a pleasure to work with and a great team!
Took my car in for regularly scheduled Maintenance. Mitch was prepared and extremely courteous, prepared, and knowledgeable. Mitch has been my service advisor for my past 4 BMW's, and he is hands down....the ultimate best!! Doug Strobar, his leader, also extremely amazing!!! Doug and Mitch care about me as a customer, but more importantly...as a member of the Chapman BMW family. I will not purchase another vehicle, unless it's from Chapman...ohhhh, and while I was here for routine service, I upgraded cars!!! I went from the Red 2 series to the Black M235i.....absolutely the best! Ask for Kim in sales, she is amazing!!! Update: 3.31.21 The sales team for the new car was outstanding, ask for these Chapman Superstars: Ray Small: Delivery Specialist. Wayne Reese: Finance. Steve Boyd: Sales Manager Kim Reid: Superstar Saleswomen. As always, A+++ experience!!
Took my car in for regularly scheduled Maintenance. Mitch was prepared and extremely courteous, prepared, and knowledgeable. Mitch has been my service advisor for my past 4 BMW’s, and he is hands down....the ultimate best!! Doug Strobar, his leader, also extremely amazing!!! Doug and Mitch care about me as a customer, but more importantly...as a member of the Chapman BMW family. I will not purchase another vehicle, unless it’s from Chapman...ohhhh, and while I was here for routine service, I upgraded cars!!! I went from the Red 2 series to the Black M235i.....absolutely the best! Ask for Kim in sales, she is amazing!!!
Marie was great. She went above and beyond to make sure my car was taken care of. I look forward to continuing to work with her.
It was a pleasure getting my vehicle serviced with you from the appointment ease, the friendly service to the inspection. Thanks for caring.
OUR SALES PERSON "KIM" IS THE BEST! IF IT WASN'T FOR HER WE WOULD MOST LIKELY WOULD BUY A MERCEDES. THERE IS NO OTHER LIKE KIM. WE HAVE WORKED WITH HER FOR NEW VICHICLES FOR YEARS. SHE ALWAYS CHECKS UP ON US EVEN AFTER OUR PURCHASE TO SEE HOW WE ARE DOING? SHE IS ONE WHO REALLY CARES ABOUT HER CLIENTS. SHE KNOWS THE STRENGHT OF REPEAT CUSTOMERS
My care was thoroughly gone over and all items taken care of. When another occurrence happened I again brought it in and the problem was corrected. Chris Crawford is an excellent service adviser and went above and beyond to find the problem.
Both Taylor and Sean always deliver as promised.
My Services coordinated by Mitch Timothy ALWAYS above and beyond. Salute..
top dealership with amazing management and service. jab
Mitch Timothy always handles this service opportunity professionally.
Chris Crawford went above and beyond on the service of my vehicle
Thanks to Timothy Mitch and the rest of the staff for overall great service, professionalism, and consistency.
I was just there to pick up a part. Good day to you. The experience went fairly quick the parts person had to reprogram my key to go in my car and had to take it to the back of the shop all was well. Just a small note… Everything seems so very very expensive for us the people that have older vehicles it would be nice to get discounts on parts as well. I know my service advisor Chris Crawford always tries to get me as many discounts off my service to my vehicle. I think the people they have the BMW’s that are older and take care of them should be commended and rewarded for doing so. How about some more discounts. Thanks, Robert
It’s becoming a guilty pleasure to be spoiled by Chris Crawford and the team at Chapman. The service experience is professional and efficient. I even got to talk with Kim Reid when I was in , another Chapman favorite of mine.
Perfect and prompt
We were pressed for time and the location took us way out of our way to get to. Maria was very accommodating to our needs and we were on our way quicker than we were expecting! Thank you Maria!
Got my car towed here for a inspection and tear down. Chris Crawford my service advisor kept me up to date on everything that was going on with my car. He provided excellent service Far more better then the service advisor at cambelback toyota. I wouldn’t hesitate to have him as my service advisor again.
I'm very impressed with Chapman's BMW service. The crew who greet you when you arrive are so professional and helpful, and my service advisor, Aaron Baez, is beyond the 5-star rating. He goes out of his way to answer questions and to explain things. The work done by the mechanics behind the scenes is excellent. They are quick to diagnose problems and do so accurately. This is a great shop, very well organized and their training shows! Thank you!
Mitch at Chapman on Camelback was great. Even though parts took a while to get there, he made sure I was constantly updated and provided me with videos on how the car was being prepared after the parts arrived.
It is always a pleasure to work with Chris Crawford each time i bring one of our BMWs in for service.
Timely, attention to detail and courteous
Mitch took great care of me and of my car. In a time where it seems to be getting harder to get decent customer service, Chapman is providing Great Customer Service! Keep up the great work!
Doug and Doug really set up the service call very well (as always) and Aaron managed the actual service perfectly. The4 Service Mgr., Doug, really runs a great team.
Taylor is the most amazing Service Advisor and makes every trip to the dealership a pleasure! He’s always pleasant and goes the extra mile to make me feel special!
Absolutely love my new custom car! Chapman Customer service was above and beyond! Absolutely a customer for life and would recommend to everyone!
Appreciate Mitch taking care of me on this appointment and the last time when my battery had to be replaced.
N/A
Great service
This was my first visit to Chapmen BMW. I called in the afternoon and I spoke with "Doug". He was very helpful and a "people person" easy to communicate with. My Service Advisor, Alex Khoshaba was pleasant and also very helpful. I was impressed by the video that was taped by the mechanic and his descriptions of problem areas on my BMW. The service I received on my BMW was excellent and professional. Thank you.
As always customer was excellent! Everyone was more than helpful and answered all of my questions. I was pleased with my care repair.
very happy , very quick and professional
Old recalls were done in a house visit. Excellent service.
I took my M240I into Chapman BMW on Camelback for service and was pleasantly surprised with their professionalism and their attention to details. My service rep, Aaron Baez, was fantastic and took the time to carefully explain the pros/cons of BMW's extended maintenance plans. He even taught me a few tricks with the vehicle that I wasn't aware of. The video recording of their service inspection was also amazing. They definitely go the extra mile to please and educate their customers.
Fast and on point
We've been bringing our BMW to Chapman for over 10 years and now getting to the point when I just do not get surprised by how well we are treated by Doug and his team in the Service Dept. Service is professional and consistent and never disappoints.
Every time I get service done here it is a great experience. They Keep me informed on everything and the status/timeframe of the work being done. Compared to other dealerships they do a great job at treating the customer like family. I see service advisor Mitch Timothy every time and will continue to. Always is honest as far as what actually needs to be done versus what can wait and actually communicates with you, not only about the car but personally. Makes you feel like you aren’t just “another customer” but a valued customer.
Seamless, efficientpersonable from start to finish.
Great customer service
Appreciate great customer service from Mike Ludtke. With my warranty expiring on my 2017 X3 Mike set me up with inspection of my car to check for anything needing fixed before the warranty ended. Mike was responsive in setting up my appointment and was attentive in keeping me advised of the status of my car while I was at the dealership. No problems were found and the X3 got a clean bill of health. Thanks, Mike.
Bob Colabianchi and Allan Jones took great care of me and made the experience a memorable one - cant thank you enough! Very smooth and professional process from start to finish
Mike is always friendly and helpful.
As always, Marie Fakas has been exceptional to work with. She’s super helpful, explains the information well and responses are really fast.
as always they are one of the best service department that I have encounter with. Steve lopez is the best guy for service
Mitch is exceptional. He communicates well and keeps his customers updated on the progress of their cars when serving. He has shown extreme patience with the ever difficult process off dealing with the different car warranty programs. In my case it was Car Guard which was not in the least impressive and makes Mitch’’s job more difficult than it has to be. During this process with carguard he was truly patient and professional. He is knowledgeable and confident and I really appreciated his reassurances of the problems we were dealing with last week. The ease of having a loaner is so incredible and the overall contact with staff members are polite and helpful. You are lucky to have Mitch.
Service advisor Mitch was excellent! He was very thorough in explaining what my car needed to have done. He even showed me pictures of the parts needed for the repair and where are they go on the car. Which gave me a much better understanding. Great job Mitch as normal!
Just purchased a new X4 M40i and the experience was excellent! Ali was our salesman, Austin was our Finance Manager, and Ray was our closer providing instruction and helping set up our account. These gentlemen were fantastic! They made the purchase pleasureable which is rare for a car purchase. They were always positive, worked to give us a great deal, knew their product and process extremely well, and made us feel important. They stayed late and never made us feel rushed. Other sales people congratulated us on our purchase as well. Everyone we came into contact with was kind and courteous.
The advisor took time to explain service expectation; the service was done on time with detail of inspection.
Michael Ludtke was first rate in all respects.
Multi point Inspection Didn't take long at all and My vehicle was returned to me Cleaner than when I arrived plus the Staff was Kind and helpful
Representatives greeted me upon my arrival and led me to my service advisor, Aaron Baez. My service was completed in less than two hours and I was on my way! Thank you!
I have used the BMW service dept at Chapman numerous times and it is always a pleasant, professional experience. This visit, my battery died and I rolled in without an appt. Steve Lopez took care of it on the spot, with his great team. Thank you to Joe and the other folks there from check in to the mechanics in the back. I highly recommend Chapman BMW service.
Camelback Chapman BMW has the all around best customer service.
I have always had an excellent experience with Chapman BMW's service department. Chris Crawford is a large part of the reason for that assessment but the techs have always done a great job on all service performed. I always enjoy my experience with Chapman. I will keep returning to the dealership for that high quality service and friendly environment.
My advisor is amazing and tried to do everything but I’m very disappointed in the coverage of Chapman. Great customer service cannot make up for horrible warranty coverage costing me cousins. I had a strut seal that broke which I’ve never heard of and the company refused to stand behind it even in the warranty. It feels like everything isn’t their fault. I don't think i will be returning to BMW for any work or issues that come up in the future and will go to another mechanic.
Recently had my car serviced at Camelback BMW. Mitch was my was my service agent and was excellent ….responsive, available and knowledgeable.
Mike is superb at his job. He is extremely knowledgeable, customer very friendly, and never misses an important detail to help the customer!
Perfect in every way
Chris is great -always helpful, knowledgeable, and friendly. We have recommended Chapman on Camelback to friends without reservation.
Service was quick and efficient.
Mitch in service is absolutely customer focused and amazing, under the leadership of Doug. I highly recommend Chapman for ALL you BMW needs! This is my 3rd BMW from Chapman, and this team is solid and amazing! A+++ Customer Service!
Super thankful for everyone helping to solve the rattling noise coming from my car. Always helpful and I have to say my car was SO beautifully cleaned when I picked it up. Thank you!
I needed to get a scrape in my paint repaired, but I thought Chapman would be too expensive. I took the car to a repair shop on 7th Ave to get an estimate. It was twice the amount that I paid Chapman for the repair, much to my surprise and delight. Chris is my service advisor, and he was very helpful...also always pleasant.
Is just amazing how good and professional everything is here
Great Service by Marie Flekas! There is Attention to detail and they gave me all the information I needed.
Regular service handled efficiently and professionally. Taylor a pleasure to deal with.
had spontaneous service visit and could not be more pleased with the service I received, thanks for being there for me
Service advisor Mitch was helpful, courteous and knowledgeable. Love the video of service and checks performed. Great touch! Check in and loaner process effortless.
Stephen Lopez did it right, his ultimate goal was customer satisfaction he nailed.
Very pleased with recent visit. My Service Advisor Mitch Timothy always takes good care of me and my car. He's attentive, professional, honest, and fun to talk to. I trust him and he takes the time to explain any work that might be needed and why and answers all of my questions. He's truly a pleasure to work with and am so happy he's my Advisor!!
I recently purchased a new BMW X3 from Chapman BMW on Camelback. This was the second BMW I have purchased over the years. And I have to say that both of them exceeded my expectations in about every way. The design of the cars, the power, the layout of the interior, the quality built into the car, and the exceptional customer service you get when you buy a BMW are really outstanding. Trinidad Sierra at Chapman was fantastic. He's very well informed about BMW's sedans, SUV's, and sport models. As a car guy myself who is interested in some of the finer details of the car, it was a pleasure to work with Trinidad. He was professional, and promptly responded to my calls and requests for information. When the time came for me to pick up the vehicle, it was ready to go and looked great. I felt that he took personal pride in delivering the car to the customer. A+. Thanks Chapman BMW.
Dealt with Mike Ludtke and it couldn't have had better experience! Thanks a million!
As always , the service dept. is very good. Our service person, MIke is always good to deal with. takes good care of my issues and myself. Thank You..
Service was performed as requested and on time
Great service.
Service Advisor Mitch is very informative; explaining what will be done, what is recommended, what can wait, and with no pressure. Service was completed in a reasonable time. Always politely taken care of.
Doug Strobot and his service team are great to work with. They provided detailed and timely communication including a video walkthrough with the service tech showing the vehicle being inspected. We have full trust and confidence in this service organization and will be repeat customers.
Chapman BMW truly has a superb service department! Our service advisor Mitch Timothy and service technician Brendan Rivera made sure everything was correct and took the time to point out possible areas one cannot see (the video and walk through from under the car is top rate!). Keep up the great job gentlemen!
Marie always takes good care of me
It’s been a number of years since we’d had a BMW. We recently purchased an X-Series and promptly got into a minor accident requiring body work shortly after. Chapman made repairing our vehicle painless! We got an amazing loaner, the service team was outstanding, our car was repaired & returned inside of a week! We are so thankful & appreciative to Doug Strobot & the team @ Chapman for making a tough situation great and look forward to working with them in the future.
Steve Lopez took care of my service visit and did a great job. Explained everything and saw to it my requests were completed. Thank you to Steve.
Brendan was fantastic! Easy to work with and very friendly. Very enjoyable experience.
My vehicle was in the shop for required repair. I also had some rattles that we have tried to locate a couple of times. I had a loaner vehicle which far exceeded my technical capabilities which made driving it unpleasant. Since I had to leave my vehicle over the weekend, Mitch was so kind to find me a loaner that had the same dash set up as mine. I was thrilled! He also drove with me to listen to where the rattles were coming from so that we could determine a positive outcome. So thankful for Mitch and Chapman's great service!
Mitch is always so polite, professional and knowledgeable. I have always been treated with the utmost kindness and respect.
Excellent appointment with a new Advisor, Marie, she was kind, professional and detailed! My car was serviced washed and it was quick and I received my car report via email and paper document!
I have a great experience at Chapman Camelback, Aaron Baez is an excellent advisor.
Just had my M240i at Chapman BMW Camelback location for its second annual service. Everything was easy. Made the appointment online, signed in at the kiosk in the service entrance and met with my service advisor Michael Ludtke--always pleasant and professional to deal with. A loaner was already reserved for me and I was in and out in a flash. With a relatively new car needing only annual service the turn around was soon completed with all specified mechanical and electronic checks performed and a fresh change of oil. Truly a positive experience and a safe one as Camelback observes COVID protocols. I am always treated well by every member of the team when I visit.
Aaron Baetz is my advisor and he’s great! Knowledgeable, polite, always patient and an asset to your staff!
My advisor was Marie Fakas. I had some issues on the car which were promptly taken care of. She was very patient in explaining cost breakdowns on a few questions I had and what the processes were regarding a few procedures. Communication via email were prompt as well. I had a good experience.
Professional and prompt service for annual maintenance. Mitch Timothy is a valuable asset for your organization.
Thank you to the Chapman team - specifically Brendan for your help in purchasing our first BMW. Very responsive and helpful while remote. Highly recommend working with Brendan and the Chapman team on your new car needs! Jess and Blake
Taylor is such an amazing service advisor, he’s become like family to me. Taylor is responsive and solution driven with the best attitude I’ve ever experienced in the service industry! He always goes above and beyond and has me walking out with a smile. Thank you Taylor!
The lead service advisor arranged to have my BMW picked up at my home and driven to dealer for service and the delivered back to me.
Chris Crawford is no doubt the best. We have worked with Chris for some time and his caring is second to none.