Reviews
Service was performed promptly and efficiently.
The team moved things along nicely. Service tech video is always helpful especially for the undercarriage review and check up. Michael is a super service manager and keeps things moving. Thanks again.
I can rate my service adviser Mike Ludtke with 5 stars. However, I wish to protest the fact that, 1.) the service recommended, "replacement of the thrust arm bushings" due to wearing and leakage was not covered under warranty. I had nothing to do with the this malfunction, I would suggest that this malfunction occurred after only 4 years of use due the a lack of quality in the materials used and that the manufacturer should seek better quality material to address the problem. In addition I see no difference in if the brakes are covered under warranty after normal wear and tear from use then these bushings should fall into the same coverage by warranty. 2.) I also Protest the Price of this service. Almost $900 for Rubber Bushing replacement is in my opinion a scam!! 3.) It also seems suspicious that only 5 months after my regular new car warranty expired ( although I purchased a 2 year extended warranty) I am called in for service and they find this $900 malfunction since the vehicle was just inspected 5 months ago. I would have thought the damage as described should have been detected then. I am now tempted to report this incident to the appropriate agencies but regardless of what may happen I can guarantee that this vehicle will be the last BMW that I will ever purchase and that I will no longer recommend BMW to others due to warranty ad price scamming. George J. Cannataro
I can rate my service adviser Mike Ludtke with 5 stars. However, I wish to protest the fact that, 1.) the service recommended, "replacement of the thrust arm bushings" due to wearing and leakage was not covered under warranty. I had nothing to do with the this malfunction, I would suggest that this malfunction occurred after only 4 years of use due the a lack of quality in the materials used and that the manufacturer should seek better quality material to address the problem. In addition I see no difference in if the brakes are covered under warranty after normal wear and tear from use then these bushings should fall into the same coverage by warranty. 2.) I also Protest the Price of this service. Almost $900 for Rubber Bushing replacement is in my opinion a scam!! 3.) It also seems suspicious that only 5 months after my regular new car warranty expired ( although I purchased a 2 year extended warranty) I am called in for service and they find this $900 malfunction since the vehicle was just inspected 5 months ago. I would have thought the damage as described should have been detected then. I am now tempted to report this incident to the appropriate agencies but regardless of what may happen I can guarantee that this vehicle will be the last BMW that I will ever purchase and that I will no longer recommend BMW to others due to warranty ad price scamming. George J. Cannataro
My experience was exceptional in every way. From Scott the advisor to the mechanic. The video provided was a hug surprise and greatly appreciated. I drove fromTempe right past another Chapman to your location based upon a recommendation. I was promised the best and received every bit and more. I am rather picky about who touches my car, and I felt very comfortable when Scott told me that he was going to treat me like family. I was wow’d and I am still telling everyone in my about my experience. Keep up the exceptional service. Many thanks for everything. Amazing experience.
Went in for routine service. Was kept up to date on progress and service was conducted quickly.
Bryce is always a professional. I receive details on the service to be provided and receive a wonderful video from the mechanic explaining key items being checked on my vehicle and key points - so great!
My new advisor, Steve Lopez, was very kind and efficient in every way....When mentioned about Dan Lidington leaving, he was complimentary and professional in his assessment of Dan, as opposed to a negative vibe....I am very pleased with Chapman and feel that Steve is a positive addition to Chapman’s staff.....
I'm always pleased when I bring my BMW to Chapman BMW. The Service reps are great as are the service repair people who actually work on my car. I really enjoy the video that the service tech provides as he inspected my car. Really appreciate Chapman BMW
This is the 3rd car I purchased from Jason Howard and the 4th car from Chapman. Jason is an outstanding salesman. I would recommend him to everyone. I live very close to North Scottsdale BMW but come over to Chapman because of the outstanding friendly service given by all.
I stopped in to make an appointment for service and they just fixed my car immediately!
Recently had a dead battery. After getting a jump I drove my car to Chapman BMW Camelback on a Saturday to get a new battery. I didn't have an appointment but Service Advisor Michael Ludtke immediately took care of me, got my new battery installed, and got me on my way. Good job Mike.
Good experience always. Chris Crawford is great to work with.
Just had our X3 serviced for the first time at Chapman on Camelback. Great people and service was excellent from drop off to pick-up and no surprises. Thank you
Car taken was taken in for service, Chris Crawford is always a pleasure to deal with.
Bob Molonick is the best service advisor and this visit was as usual the best. He is beyond helpful and explains everything. Can't say enough about him, he is an asset to Chapman BMW.
Service is why I keep coming back to Chapman. Consistently great service
Great support and service from entire Staff.
Seemed reasonable cost, even though it is a lot! Service was timely and the rental car was great. Thanks.
I wouldn’t take my car anywhere else because of Brice Smith. He went out of his way to help me during my visit. He is a great asset to your company. He always keeps me informed on the status with repairs and no matter what the issue is, he gets to the root of it. Cannot say enough about how awesome Brice is!! Once again you have exceeded my expectations, thank you.
Sean Apicella, our salesman, was wonderful and helpful. He has a great “Car Salesman“ bedside manner. And the new X1 is fantastic; smoother, more standard equipment. I love it. Thank you, Sean and BMW.
We recently purchased a 2020 330i from Patrick at Chapman BMW on Camelback. Patrick was so friendly, knowledgeable, and professional making our buying experience so enjoyable. This dealership is so beautiful and modern with an environment that felt very welcoming. We had an amazing experience here and will definitely buy again from Chapman BMW on Camelback.
I am 55 years old and I just had the best buying experience ever purchasing my new BMW X1. Robert “RC” Cashatt was very professional, nice and accommodating. I would recommend him to anyone! Mike Keys was very thorough and understanding. The tech was great showing my wife and I how everything worked inside the car. My overall experience was wonderful!! THANKS BMW CHAPMAN!!!
I am 55 years old and I just had the best buying experience ever purchasing my new BMW X1. Robert “RC” Cashatt was very professional, nice and accommodating. I would recommend him to anyone! Mike Keys was very thorough and understanding. The tech was great showing my wife and I how everything worked inside the car. My overall experience was wonderful!! THANKS BMW CHAPMAN!!!
I wouldn’t take my car anywhere else. I have had always had great experience with Doug and his team of Service associates, and techs. If there’s an issue these guys are going the extra the mile for you and your vehicle- if you’re concerned, they get to the root of the issue, and help you to understand what is cause the issue and steps to fix the issue. They also communicate very well to your preferred method, and leaving you nothing but satisfied in the end. Truly applaud Doug and his team at Chapman!
My wife and I had a great experience buying our 2020 BMW M2 from Chapman BMW on Camelback. In particular, Michael Gatz did an awesome job taking care of us. We live in Tucson, and came to look at a specific model. When we got there, it had been sold. Michael set up a test drive in a similar model, gave us a lot of information on the test drive, and really helped us think through what we wanted. Once we decided (later back home in Tucson) Michael worked with us to determine incoming models, and which one was best for us, as well as options. When we came back to Phoenix to purchase the M2, Michael had the paperwork ready to go, and a Genius lined up to work with us. He provided us with a great experience all around, and we appreciate everything he did. We also liked Mike from finance, who was very helpful as well, and Eloy, the Genius who helped get us set up. Overall, a great experience. Thanks to all at Chapman BMW!
Ernie was extremely helpful, informative, and knowledgeable, from start to finish. I believe that I am in the best of hands!!
Excellent
Service is fast and convenient plus I love the little video they make inspecting my car. They always welcome my dog too!
As usual Chris Crawford took excellent care of my vehicle and ensured everything was right. Amazing Service Advisor and highly recommended..
As usual Chris did take very good care of my vehicle & me. Thanks Chris you are awesome.
Mitch is exceptional and these guys take great care of me and my cars. They are willing too work on my old classics ('88 M6 and '03 Z8) and have the same care that I would in terms of what service they implement and how. I highly recommend the team and the dealership!
My family and I very happy to met Mr.Brice Smith he help us a lot very professional and kind I highly recommended him as a service advisor thank you for all your help.
Always great service with Ernie the service advisor !!!he is awesome !!
Awesome Service by Chris as usual and great support from Bobby.
Mitch Timothy is always excellent. He’s professional and goes the “extra mile”; it’s his “factory setting”. Thanks Mitch for your continued outside service.
I had a great experience buying a new BMW 540i. The sales person was Steve Burgess. In the past, I have had some ok and not so good experiences with other sales people, but this was not the case with Steve.
My experience was great. Chris Crawford did an amazing job facilitating every everything that needed done and keeping me informed every step of the way. Chapman BMW is an awesome dealership
Taylor was really great....he was very courteous upon my arrival and he was very thought keeping me updated on when my car would be done..I hope I get him back on my next visit Ray made me so happy getting my iDrive in order and was very patient with me explaining what to do. He also provide other options for me which I now love. He's a keeper and a true Genius. As always Kim is always is there to greet me and makes sure that I am well taken care of....All three above made me feel so special. I will ALWAYS be a customer at Chapman BMW.
The folks that work here are absolutely professionals. Every thing was perfect. Thank you
Always a pleasure to work with Brice Smith with the service team at Chapman BMW on Camelback , my 7 series was in for a recommended maintenance, it was completed within an hour and the maintenance tech text a video while the car was in the bay, cool and nice feature!
I was very impressed with the entire transaction from my trade in to the order process all the way through financing, My sales contact Steve Burgess was always on top of things, my finance contact Burnett Newkirt was very informative & professional everything went smoothly,My BMW Genius Eloy Murillo did a great job explaining the technology of the X3 M40i, every person that I dealt with at Chapman BMW gave 100% to see that my car buying experience was a GREAT experience. I certainly will recommend Chapman BMW for anyone in the market for a auto .
I have been a fan of Chapman on Camelback for nearly 20 years. They treat me with such respect and when I set up an appointment for my car to be looked at I know they will always take good care of me. The service department lead by Doug is phenomenal and my service advisor Michael Ludtke is the absolute best. Thank you for everything you do.
Bob provided the follow up service as he indicated. On time at the cost he quoted. I appreciate that.
Mike went above an beyond. I didn't have a schedule appointment but Mike got me in because I had a slow air leak. Great service.
Steve Lopez and the Staff at Chapman took care of a situation I created by making a dumb mistake. I tipped over a whole cup of coins and they got into the seat rail mechanism. Big mess that I could not take care of. Did not make me feel like an idiot and took care of problem right away and 100%. Thanks !!!
Best service .fast and amazing
I would like to thank Chris for his amazing customer service. He went out his way to help me during my visit. He is a great asset to your company and very professional. Thank you.
Excellent
Chris Crawford is an excellent service advisor. You facility and service is excellent. You have a new policy charging for scope $79.95. How much time does it take to do a scope. My scope did not find any issues Thank you Barry Rosenblatt
Michael Ludtke is an amazing service advisor , he always exceeds expectation and makes it an enjoyable experience. He’s a true professional
As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service.
Chris Crawford was excellent as usual and took care of the repairs and delivered the vehicle before time.
Chapman continues to give the best service experience ever.
Chris Crawford and his customer service and communication are wonderful
Aaron, provided me great customer service. He well informed me about what was going to be done to my car and what otther services I have coming up that need attention.
Keep up the good work. Thank you Michael Ludtke.
Brought my car for air conditioning, Brice, technicians and Doug has been a great to deal with. Thank you Chapman BMW.
Mitch is a great service rep. He went above my expectations in the past week with issues on my 2013 328 I. He made sure I had a loaner. He made sure the issues were being looked at. He was always professional and on top of each issue. He kept me informed of each step of the process. I would ask for him on any future BMW purchase that I make.
Always above and beyond with these guys, I highly recommend Service advisor Bobby Stewart and the entire Chapman Team. Top notch!
I’ve always had professional, courteous service here. My advisor, Joe, is the best!
I recently got a new 2019 X5 and encountered 2. Mechanical issues. Chris Crawford my service advisor, my sales person Steve Zucker , and Manager Alan Jones were there to support me and get issues resolved. They listened to and acknowledged my concerns , frustrations, and kept me in the loop. I’ve a loyal customer for 19 years. Chapman has stepped up and made things right.
Bob Molanick is my advisor and is very knowledgeable and always professional. My car is completed on time and I leave with confidence knowing that the technicians employed at Chapman BMW on Camelback are best in class! Thank you!
Doug Strobot is a peerless leader! Mitch Timothy has been fabulous. Everyone works to create value. The negatives are mostly about finesse as a luxury brand dealership, and are too detailed, as well as nuanced to share in an email.
Great customer service from my service advisor Brice Smith
Thank you for great detail service especially the video of the technician showing my car.
Always great service. Bobby Stewart always explains what must be repaired or adjusted, what may be needed in the future, and finishes the work when promised. Could not ask for more!
The overall purchasing experience was excellent. Kim Reid was great to work with and provide outstanding customer service. The entire process from initial contact through delivery was smooth and Kim kept me updated on my 750 from assembly; shipment; and final delivery from Germany. Definitely a first rate experience.
From the moment I arrived, until the successful retrieval of my car, I was met with superlative service, from your line staff, to Ernie (who was taking Joe Helms' place for the day) who was very helpful, explaining exactly what needed to be done, and expeditiously assisted me through the system. I was pleased, as always!!
Bob Malonik my service advisor always goes above and beyond in his service.
everything went like clock work , checked in very good service writer & complete with explaining what is going on tech was very complete in telling me what happened and added some needed repairs he saw on our car . our car was fixed in a very reasonable amount of time. all other employees I came in contact with were the most polite and helpful. I would recommend chapman bmw to everybody. smokey nikel
Hello, We purchased a 2016 750i about 4 months ago. I had two service lights come on. Joe Helms took care of everything and even something that was not under warranty. Thank you for the great customer service Joe.
The best in costumer service is Dan Lidington. I have different BMW cars and I always ask for Dan because he is very. Thank to BMW for Having an exemplary employee like dan Lidington.
Mitch was very attentive. Kept me well informed and responded quickly and positively. Excellent experience.
The whole team was so welcoming & helpful especially Mitch Timothy & John O’Neill.
My 550i suddenly displayed a "Drivetrain" error message. Called Dan Lidington in Service at Chapman on Camelback in Phoenix. Dan got me right in, got me a loaner, got mine fixed and back to me the next day! Doesn't get any better than that! Thanks Dan & Chapman
I am very pleased with the service given by BMW Chaptman
The man to go is Chris Crawford????
I spoke with Nick Falcon over the phone, was preapproved before going into the dealership and was out with my new car a lot quicker than I had ever been at other dealerships. Everything went smoothly and I love my new BMW! My only complaint would be that my car should have came with a second key, seems like a minimal request.
Chapman BMW is organized, recognizes its customers as soon as we drive up. All employees from outside greeters to the personal service advisor are professional, curtious, and work very hard to give their customers a positive experience.
My service advisor Brice is awesome. Honestly would no longer be a customer if it wasn’t for him. He doesn’t seem to care that I don’t have a new $60k dollar bmw. He takes great care of my old 2012 335i. Which I love! There are a few advisors that have treated me very poorly in the past. Thanks Brice!
Outstanding service and follow up and being kept apprised of service, costs, and recommendations. My service representative Bobby Stewart as always, was outstanding in all aspects of my BMW service needs. A 10 out of your “5” rationing options.
I have been working with Dan for last 5 years, he has been awesome every time I left my BMW for service. Suggests what service the vehicle needs and has been communicative all along the process. Many a times there has been a delay on my end, where he has shown patience. Its a pleasure to work with him.
Excellent service by Mitch Timothy!
Joe was excellent . I will be a customer for life. Things could not have gone more smoothly.
Bobby Stewart did a great job with my vehicle. He kept me informed during the entire visit. He made sure everything was working to BMW standards and would not lease it until it was perfect. He did a great job as always.
Mitch is great! There to help you with anything and takes the time with you. Service is timely and meet your needs whether you stay and wait for the car during the service or taking a rental. Well organized. Never had a problem with my last three BMW’s.
Joe has always taken great care of me and my car. Even when tech installed wrong part, Joe made sure I got an even nicer loaner car, and repair was corrected and I picked up my car the next day. No extra charge. Thanks Joe!
Can't say enough about Service Advisor Bobby Stewart. He always keeps me informed on the status on the repairs and his follow thru is top notch. I have known Bobby for several years and its a plus to have him on your team
I drive a 2001 BMW that recently had a recall issue that needed to be addressed at a dealer. Chapman BMW performed a thorough review of the car while they addressed the recall item, solving a mystery about a recurring oil leak. Thank you Dan and his team for the great service.
When you pay big $$$ for a car, it seems to me, face to face check-in @ the service dept is a perk. Not impressed with the new kiosks they are expecting customers to check-in their cars with. BMW Customer service excellence is one of the reasons I love my BMW.
My service advisor is very thorough and always explains everything that is done to my Z4. Very friendly and enjoying talking with him. He is not he main reason I come back for service even though Chapman off Ray &I 10 is much closer.
My car in for just an oil change. Only took a little over an hour. As a courtesy, I also rec'd a video showing the undercarriage of my BMW with audio explaining what I needed to see. And the fact that the car is in great shape. Mitch Timothy, my advisor, was professional yet very personable. I'll certainly be back!!! Great job Chapman BMW!
Check in was great, the video of my vehicles inspection was excellent idea but, there was clearly a delay and I did minor receive any updates even after taking, texting and emailing. Updates on repair letters should be very helpful.
Chris Crawford is the best Service Advisor at the dealership and quick in this response and getting things done.
Thanks to Steve and everyone in Sales for your assistance in getting me the new X4 M40i. You did a stellar job and I appreciate everything.
When way above what was required
My normal service advisor wasn't there and it felt as if he was ... everyone that stepped in for him made my appointment flow as usual. The added video I received showing the inspection was fantastic and my car was done within the time stated.
Just wanted to let BMW owners to reach out to Chris Crawford as your service advisor & Doug Strobot if you need additional support, they both ensure that customers like us are taken care. Excellent Service!!
During all of my years as a customer in the service department, Michael Ludtke has always been worthy of a five star rating. He's professional, courteous and knowledgeable. And an all around good person. I've always felt in good hands and have appreciated his long tenure with Chapman.