Reviews
Mike: simply perfect, as usual!
Chris Crawford provides excellent service, thanks for his help. He always does a great job. Sig Krolls
Chris Crawford and his team took great care to make sure pandemic health measures were in place making feel comfortable in coming in person. He also made sure I was taken care of with a loaner care and the services was completed quickly and on time so I was able to meet my other obligations that day. Great work Chris!. Thanks
Great
Steven Murphy was a pleasure to work with. He was knowledgeable on the vehicle, a good ambassador for BMW, and allowed us to arrive at our purchase decision without any pressure.
Aaron Baez took care of my car well and was very helpful.
Wrong diagnosis, both technician and service writer after diagnosis the issue was not corrected as I would have liked!!! Therefore, I corrected the issue by researching bit on line and correcting. Then called Doug to explain my issue.
If there is other word beside (Excellent) Stephen c. Murphy Deserve it, He kept us happy and got us on the 4th BMW, Nothing but a good thing for this guy. When it comes to Alan Jones Great guy good negotiator kept us in budget nothing but a good thing about this guy. Mike Keys good gentleman and professional with paperwork he made it smooth and honest. Thanks for the tires and wheels protection we purchased on the X3 Mike. And for the service department keep up the good work and stay safe. God Bless you All.
Thank you for the work in getting the deal done. Great service, great communication, and just a fantastic experience.
Chapman BMW Camelback is the only place I have brought my BMW for service. I have never experienced any issues and the staff I have dealt with are always polite. It was great getting an inspection video from the Tech working on my car. Mitch Timothy brings the experience to a great level of comfort. Mitch is always upbeat, pleasant and respectful. He is very informative on any work my car may need. Should I have any questions or concerns Mitch never hesitates to explain these clearly. Having Mitch Timothy makes going to Chapman BMW Camelback worry free. Thank you Mitch!
Very professional and courteous
If you ever have a doubt about taking your vehicle to the dealership for service don’t even think twice when it comes to this one. The guys here especially Mitch Timothy service adviser and the mechanic Sean are the best ever.
My car had a Drivetrain Fault. Chris recommended updating the vehicles Software. It was easy to schedule a convenient appointment, and the procedure was completed while I waited. I'm happy with the result.
GREAT SERVICE
As in the past, my service advisor was very helpful as was Greg in scheduling. I find the dealership very clean and comfortable even during the Pandemic. Plus the service department is fast and the video one receives from under the car is helpful. Thank you!
As in the past, my service advisor was very helpful as was Greg in scheduling. I find the dealership very clean and comfortable even during the Pandemic. Plus the service department is fast and the video one receives from under the car is helpful. Thank you!
Doug Strobot is absolutely a terrific manager of your service dept. Not only does he provide the best customer service I have ever received but that his whole service team is so good is a testimony to his management skills.
Excellent all around. All personnel were professional and courteous !!
Great response time
Mitch Timothy did a great job of getting my standard 12 month service completed. He also took care of the drivers side drip rail which needed replacement, the emergency brake hanger clip which had broken, a leaking coolant overflow tank, and a couple of burned out parking lamp bulbs. I was very happy with the ease of scheduling the service, they provided a loaner car which was required as the drip rail had to come overnight. The car came back clean with all work completed. I really appreciate Mitch and the technicians who completed the work. I highly recommend Chapman BMW, they do it right.
Always exceptional customer service!!!! TAYLOR makes my visits are always so easy and accommodating!!!!
Called service dept in the afternoon and they were able to get me in the next day. Car would take a half day to fix so I was able to get a loaner. When car was finished I received a call car was fixed, washed and ready to go. Aaron was assigned to me and was great! Thanks so much for getting me back on the road!
Service was completed ahead of schedule. As always, the staff was professional and helpful. Car purrs like a top.
Got my awesome new BMW M340i and love it. The entire team at Chapman BMW on Camelback was so helpful! Customer for life!
I went into the shops to get some regular maintenance and as usual my advisor (Chris Crawford this time) Had me checked in and on my way so I can carry on with my day. Amazing location and great service.
Just a quick note re: the atttention and service I rec'd in my recent new purchase from Chapman on Camelback. I am in Tucson and am very pleased with your seamless process from ordering to delivery. Particularly want to thank Mike Gatz for his super attention to detail , pleasantness, and overall great help from start to finish. Regards, Jeff Treister
Service done correctly.
I appreciate John Bost and Kim on helping me to get best deal on my X3 purchase excellent and honest people. Thank you so much!
Aaron was fantabulous at navigating me through my scheduled vehicle service. He took the time to listen to my concerns and helped me select the right extended service plan for my vehicle. I will definitely recommend Chapman BMW because of my exceptional service experience. The service team goes the extra mile when you need them. Thanks again, Aaron! :)
The reason I go back is the customer service. Chris in the service department always goes the extra mile to save me what he can which I can appreciate since it is a bit pricey for me since my car is. A 2010 with expired warranty. I will be back in
Great service always!!
Taylor went above and beyond helping me with the service on my vehicle. He always kept me updated and answered the 100 questions I had.
Alan Jones and Chapman BMW thank you!! Customer service was spectacular! Alan Jones gets the job done. Praise and accolades cannot be strong enough. Best car buying experience we have ever had. Thank you.
Aaron Baez was my service advisor and he was great.
I appreciate all Ali did to get me in the new X4M Competition. Excellent service--great attitude--extremely helpful. I appreciate it.
Mitch does a great job. I called him on Monday, and by Thursday he had the car fixed and ready with 4 hours. The showroom was spotless and everyone was wearing masks.
Mitch and the entire team is very efficient and extremely respectful of my time and the needs of my car. Work done as promised, right, and on time. Thanks guys!
Last Saturday I purchased a 2020 M8 Competition from Chapman. My salesperson, Steve Murphy, was excellent. He was very friendly, knowledgeable of the vehicle, and answered all my questions promptly when I was contemplating my decision. Caleb did an excellent job as well as the “genius” of the vehicle - he came to my home Tuesday to continue my learnings and set up my garages. I would use Steve and Chapman again!
Thanks to Mike. I know that my vehicle is always being cared for and in good hands with the service advisors at Chapman BMW. Cheers
Service reps at Chapman on Camelback go out of their way to make each interaction positive and to solve any problems that arise. All employees are courteous and friendly. I drive miles out of my way to do business with Chapman on Camelback.
I’m not sure how I could ever top my experiences that I’ve had with Taylor in your service department. He is always in the best mood and has a can do attitude, even when faced with a challenge. Taylor has made me feel like part of the Chapman family! I will recommend your dealership to anyone looking to purchase a BMW.
Mitch was great as a service person, but i have one overall gripe. I replaced a rear tire, as it had a hole. Chapman was great as they did it for only the service charge (I purchased new tires in February). But, when i checked the tires with the onboard computer, my rear tire was at 42 while all the others were at 35. I would think the service tech should have put them all the same. Other than that it was a perfect experience.
This was a comfortable easy experience. Explained service with a video of our car as they inspected it. Totally amazing place with outstanding people!
My whole experience was good at Chapman on camelback I got a little to wired on the free expresso though ???? Chris was very. Helpful and honest about the things that my car needed.
The service advisories r great. Aron baes
Great service all around, thank you Steve
Aaron always goes out of his way to help me. He greets me with a smile and is very professional. He has tremendous knowledge of the BMW product and gets me in and out quickly.
Chris Crawford is professional, efficient and knowledgable.
Always great customer service, and reasonable pricing. My service advisor Michel Ludtke, went above and beyond to make sure my vehicle was repaired right the first time. I’ll be a customer for life. Thanks for the awesome treatment.
Although I have never purchased a car from Chapman BMW, they immediately scheduled my service for the passenger air bag replacement, completed the replacement on schedule. When I purchase my next BMW, they get first cll.
Michael Ludtke is friendly, helpful, and courteous, and he knows his stuff. BMW is lucky to have him.
After having a different service advisor for 10 plus years, Mike Ludtke is now my new service advisor. Found Mike to be knowledgeable and attentive re my service needs. Service was handled without delay, and was performed to my satisfaction.
Michael was great as usual. I am extremely happy with my BMW and the service I receive.
As always, efficient minimal waiting time. Everyone was very friendly and helpful. Even got a car, to go to breakfast. Thank You Chapman on Camelback. Larry Haller
The service visit was a very good experience. Costs were identified prior to the work being done. The work was completed in a timely manner. They are taking the necessary precautions, during this time of Covid-19, to ensure that people will be safe during and after the visit.
Excellent service
Michael and Jason are amazing! Next year I will be getting my 3rd BMW from Chapman BMW, and that is because of the outstanding service and warm hospitality that these two embody, everyday! I wouldn't go to anyone else!! Thank you, Sincerely, Jonathan C.
JASON HOWARD MADE THE BUYING EXPERIENCE A PLEASURE
I spent $3700. With your service department last week. NBD. I felt like they know what they’re doing. Mitch was comforting and professional. However, the fact that no one that I saw was wearing a face mask or gloves was appalling. About half of your clients were wearing them. Considering the universal absence of masks it felt like a decision from the top. Wearing a mask is about protecting others, not about protecting yourself. So this behavior is worrisome. I’m a virus skeptic. However, anyone without doubts is a fool. So erring on the side of caution is good behavior and good business. I lost a lot of respect for Chapman with my two visits last week. I’m truly appalled by your attitude.
Chris Crawford did a great job --- repairing my car !
Chapman (Service Advisor Aaron Baez) diagnosed a problem that two other dealers and an independent mechanic could not. I’m very pleased.
Mitch was great had a nice loaner and my car done early,all with a smile. Thank you.
Like all times before, Service was performed well and on schedule.
Mitch took care of me..Mitch Timothy....
I drive down from Northern AZ and have always had an excellent experience. The staff is friendly even thru this pandemic. Did miss out on the usual goodies they always offer. Camelback BMW is great. My service advisor Mitchell Timothy is very good, answering my tire questions and getting the service done on a timely basis. Thank you!
I've had three BMW 3 series convertibles during the past 15 years, where I've of course spent lots of time and money servicing them. I was loyal to another BMW dealership & an independent in the past, until I started working with Mitch Timothy & Chapman BMW during the past couple years. Mitch (Chapman BMW) has consistently been wonderful to work with. He's gone above and beyond to make sure my car has been diagnosed correctly/thoroughly, and has consistently made excellent recommendations in my best interest always. He's also been flexible on pricing, going to bat for me re: accepting coupons and quotes from another BMW dealer (and also very competitive re: independents too). A complimentary BMW loaner is always provided when needed if it's more than just a quick oil change. The great value, excellent service, unparalleled expertise, and amazing customer experience has truly exceeded my very demanding expectations every visit!
Another quick turn around and great service! Thank you Bobby.
Aaron and his team did a great job resolving an issue with my convertible top that 2 other places were unable to resolve.
I had a very wonderful experience withthe sales team! Everyone was very courteous and professional and kind! Thank you again for the great experience with Chapman BMW!
Mitch was great. Very nice and helpful. The experience was smooth and painless.
I came in for the airbag recall and the service was quick and successfully done without issues. Thanks everyone at Chapman on Camelback.
I have been visiting Chapman BMW on Camelback for years, and I have always been extremely impressed with how much personal attention I have received. The Chapman family has an Ora like no other dealership, I have ever seen. The friendly staff is superb in professionalism. The quality of work is factory direct with excellent perfection, fine tuned, and overall dedicated performance with the perfect personality that will back up the sincerity of their commitment to the customers. I have chosen Chapman for life, and there is no other dealership that can compare to them. I appreciate your continued customers first priority, and guaranteed satisfaction. Stay loyal. Debbie Wright
From Michael my service adviser to Doug and Doug the managers, Gary on the driveway and my tech Sean they keep all of my cars ticking and let me enjoy the drive. Thanks all!
Working with Jason Howard in building the perfect X3 for me was rewarding on many levels. Tapping into his knowledge ensured a perfect fit for my needs. This is my fourth BMW and I am more satisfied with my choices than I thought. I am delighted with this awesome machine hidden beneath the stunning aesthetics of its beauty. Thank you Jason!
I had a problem with my gas door at the gas station. I called and Ernie got me in immediately. I’m so happy that Chapman can deal with situations on the fly. They repaired the gas door and had my car back to me the next day.
always awesome service, mike ludtke is the best! gives the best advice/explanation on procedures/products and timeframes! always willing to help and go the extra mile!
Thank you
As always, my service advisor, Bob Molanick, did a great job of seeing that my BMW was repaired correctly and efficiently. I was in-and-out in a minimal amount of time.
All BMW associates were very professional and respectful!
Great service and fast. thank you
Service advisor Bob Molanick always provides me with great customer service. My issues are always taken care of. Bob also points out future recommended service on my BMW but is not pushy in doing so. Friendly guy.
My advisor did a great job of insuring that my BMW services were performed quickly and correctly.
Thank you for great service!! I brought my X5 in for service and Bob Molanick responded efficiently and was very knowledgeable. He answered all our questions and the tech did a great job. We got a loaner and our car was done even sooner than promised! Thank you for excellent service. Hilary Martinez
Always a pleasure to go to Chapman BMW on Camelback. Genuine, friendly people eager to help.
Bobby Stewart has been my service guy for over 10 years. He is amazing and such a pleasure to work with. You need more Bobby’s!
Steve did a good job and the transaction was very smooth
I had a problem with the device that controls the computer in the car and Steve Lopez got me in right away and had the part ordered and a couple days later he had my car back and had it installed and fixed the problem. Steve, as well as others at the Dealership, were very polite, responsive to my needs, and competently made the necessary repair. All the cost was under warranty and I was in and out in quick time.
The paint was in bad condition on my 2010 335d. I want to keep the car as long as possible. Michael Ludtke arranged for the paint work. I couldn't have asked for anything better. It is beautiful. I am very happy with the work.
It’s was a pleasure working with Mitch Timothy .for my suv maintenance issue ..he was very courteous..and professional..provided me with a loaner .keep updating me with my vehicle status ..appreciate the quick service ..you earned customer for life ..
Great Service --
I have taken my car several times to Chapman BMW and I am once again impressed by my service advisor Brice. Strongly recommend you to ask for Brice Smith for any service needs that you may have because he is very knowledgeable, patient, attentive, professional, informative, and a pleasure to work with. Whether you need a regular service or having a major issue with your car Brice will make the whole process super smooth, quick and efficient. Thank you Brice for the continued high level of care with my vehicle along with the unparalleled level of customer service.
Michael, our service rep, is very professional and friendly...and smart in all things BMW and then some. His knowledgeable, communication skills, and customer service focus are exemplary and extraordinary. While traveling and being thousands of miles from home unfamiliar with the area or the shop and experiencing serious engine issues, he made us feel well informed, comfortable and confident in the service provided while doing his best to get us back on the road quickly.
Bob Molanick has been our advisor since we purchased our car in 2016. He always clearly explains what the service visit will include and goes over it in great detail.
Again, my experience at Chapman was amazing. Aaron has take care of me each time I come in, making sure the work is done and letting me know of what was done. I appreciate the way I am treated at this dealership.
Great assist by Mitch in performing my service work.
I lack the vernacular to express the totality of my admiration and appreciation for Mitch in the service department. I am an on call Trauma RN which means I literally have no work schedule. Mitch has continually shown the upmost patience with my lack of availability. I also care for my father whose wife was recently moved to a dementia group home. I will be bringing him in this weekend to put him in a new car. That in and of itself is the highest praise I can afford to General Manager Steve Boyd, Mitch Timothy in service, Jonathan O’Neil in sales and the entire team at Chapman. My family is most grateful!
As always receive excellent service from the while BMW Camelback team. The Service Manager, Doug, coordinates everything with his team to make sure all runs smoothly. And it does from the inspections, to the communication regarding recommended service, to the actual repair, and finally to delivered as promised with everything done 100%. Perfcect
From beginning to end Steve my service tech and everyone else in between made my service experience one of the best visits to a dealer I’ve ever had.
I was so disappointed by the first service advisor that I had to deal with, although he was very nice, (my regular person C.C. was out sick) he gave me a quote for services that was way overly priced (meaning he padded the cost up 50% or more to repair my vehicle). I have been a customer of Chapman BMW for years and this is a first that I know of or that I have caught ?? I would hope that this is not the normal way that this dealership does business!!! This is not honest nor fair to customers that rely on the integrity of BMW to service and/or repair their vehicles. I am so disappointed and had to wait 2 days until my regular service guy returned to work and have it re-evaluated to have the work completed on my car. Then to leave the shop and my oil light come on (need 1 qt ASAP) I called back to inquire with service C.C. as to why, and the shop guy forgot to add when my car was there (really). I had to go purchase oil and add it myself. No I'm not happy about this last visit at all.
I’ve been here a few times now and the customer service was awesome! Mitch Timothy worked with me and did everything he can to make me happy.. even though service and parts are expensive ??! I left there happy!