Reviews
Michael Ludtke is an amazing service advisor , he always exceeds expectation and makes it an enjoyable experience. He’s a true professional
As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service.
Chris Crawford was excellent as usual and took care of the repairs and delivered the vehicle before time.
Chapman continues to give the best service experience ever.
Chris Crawford and his customer service and communication are wonderful
Aaron, provided me great customer service. He well informed me about what was going to be done to my car and what otther services I have coming up that need attention.
Keep up the good work. Thank you Michael Ludtke.
Brought my car for air conditioning, Brice, technicians and Doug has been a great to deal with. Thank you Chapman BMW.
Mitch is a great service rep. He went above my expectations in the past week with issues on my 2013 328 I. He made sure I had a loaner. He made sure the issues were being looked at. He was always professional and on top of each issue. He kept me informed of each step of the process. I would ask for him on any future BMW purchase that I make.
Always above and beyond with these guys, I highly recommend Service advisor Bobby Stewart and the entire Chapman Team. Top notch!
I’ve always had professional, courteous service here. My advisor, Joe, is the best!
I recently got a new 2019 X5 and encountered 2. Mechanical issues. Chris Crawford my service advisor, my sales person Steve Zucker , and Manager Alan Jones were there to support me and get issues resolved. They listened to and acknowledged my concerns , frustrations, and kept me in the loop. I’ve a loyal customer for 19 years. Chapman has stepped up and made things right.
Bob Molanick is my advisor and is very knowledgeable and always professional. My car is completed on time and I leave with confidence knowing that the technicians employed at Chapman BMW on Camelback are best in class! Thank you!
Doug Strobot is a peerless leader! Mitch Timothy has been fabulous. Everyone works to create value. The negatives are mostly about finesse as a luxury brand dealership, and are too detailed, as well as nuanced to share in an email.
Great customer service from my service advisor Brice Smith
Thank you for great detail service especially the video of the technician showing my car.
Always great service. Bobby Stewart always explains what must be repaired or adjusted, what may be needed in the future, and finishes the work when promised. Could not ask for more!
The overall purchasing experience was excellent. Kim Reid was great to work with and provide outstanding customer service. The entire process from initial contact through delivery was smooth and Kim kept me updated on my 750 from assembly; shipment; and final delivery from Germany. Definitely a first rate experience.
From the moment I arrived, until the successful retrieval of my car, I was met with superlative service, from your line staff, to Ernie (who was taking Joe Helms' place for the day) who was very helpful, explaining exactly what needed to be done, and expeditiously assisted me through the system. I was pleased, as always!!
Bob Malonik my service advisor always goes above and beyond in his service.
everything went like clock work , checked in very good service writer & complete with explaining what is going on tech was very complete in telling me what happened and added some needed repairs he saw on our car . our car was fixed in a very reasonable amount of time. all other employees I came in contact with were the most polite and helpful. I would recommend chapman bmw to everybody. smokey nikel
Hello, We purchased a 2016 750i about 4 months ago. I had two service lights come on. Joe Helms took care of everything and even something that was not under warranty. Thank you for the great customer service Joe.
The best in costumer service is Dan Lidington. I have different BMW cars and I always ask for Dan because he is very. Thank to BMW for Having an exemplary employee like dan Lidington.
Mitch was very attentive. Kept me well informed and responded quickly and positively. Excellent experience.
The whole team was so welcoming & helpful especially Mitch Timothy & John O’Neill.
My 550i suddenly displayed a "Drivetrain" error message. Called Dan Lidington in Service at Chapman on Camelback in Phoenix. Dan got me right in, got me a loaner, got mine fixed and back to me the next day! Doesn't get any better than that! Thanks Dan & Chapman
I am very pleased with the service given by BMW Chaptman
The man to go is Chris Crawford????
I spoke with Nick Falcon over the phone, was preapproved before going into the dealership and was out with my new car a lot quicker than I had ever been at other dealerships. Everything went smoothly and I love my new BMW! My only complaint would be that my car should have came with a second key, seems like a minimal request.
Chapman BMW is organized, recognizes its customers as soon as we drive up. All employees from outside greeters to the personal service advisor are professional, curtious, and work very hard to give their customers a positive experience.
My service advisor Brice is awesome. Honestly would no longer be a customer if it wasn’t for him. He doesn’t seem to care that I don’t have a new $60k dollar bmw. He takes great care of my old 2012 335i. Which I love! There are a few advisors that have treated me very poorly in the past. Thanks Brice!
Outstanding service and follow up and being kept apprised of service, costs, and recommendations. My service representative Bobby Stewart as always, was outstanding in all aspects of my BMW service needs. A 10 out of your “5” rationing options.
I have been working with Dan for last 5 years, he has been awesome every time I left my BMW for service. Suggests what service the vehicle needs and has been communicative all along the process. Many a times there has been a delay on my end, where he has shown patience. Its a pleasure to work with him.
Excellent service by Mitch Timothy!
Joe was excellent . I will be a customer for life. Things could not have gone more smoothly.
Bobby Stewart did a great job with my vehicle. He kept me informed during the entire visit. He made sure everything was working to BMW standards and would not lease it until it was perfect. He did a great job as always.
Mitch is great! There to help you with anything and takes the time with you. Service is timely and meet your needs whether you stay and wait for the car during the service or taking a rental. Well organized. Never had a problem with my last three BMW’s.
Joe has always taken great care of me and my car. Even when tech installed wrong part, Joe made sure I got an even nicer loaner car, and repair was corrected and I picked up my car the next day. No extra charge. Thanks Joe!
Can't say enough about Service Advisor Bobby Stewart. He always keeps me informed on the status on the repairs and his follow thru is top notch. I have known Bobby for several years and its a plus to have him on your team
I drive a 2001 BMW that recently had a recall issue that needed to be addressed at a dealer. Chapman BMW performed a thorough review of the car while they addressed the recall item, solving a mystery about a recurring oil leak. Thank you Dan and his team for the great service.
When you pay big $$$ for a car, it seems to me, face to face check-in @ the service dept is a perk. Not impressed with the new kiosks they are expecting customers to check-in their cars with. BMW Customer service excellence is one of the reasons I love my BMW.
My service advisor is very thorough and always explains everything that is done to my Z4. Very friendly and enjoying talking with him. He is not he main reason I come back for service even though Chapman off Ray &I 10 is much closer.
My car in for just an oil change. Only took a little over an hour. As a courtesy, I also rec'd a video showing the undercarriage of my BMW with audio explaining what I needed to see. And the fact that the car is in great shape. Mitch Timothy, my advisor, was professional yet very personable. I'll certainly be back!!! Great job Chapman BMW!
Check in was great, the video of my vehicles inspection was excellent idea but, there was clearly a delay and I did minor receive any updates even after taking, texting and emailing. Updates on repair letters should be very helpful.
Chris Crawford is the best Service Advisor at the dealership and quick in this response and getting things done.
Thanks to Steve and everyone in Sales for your assistance in getting me the new X4 M40i. You did a stellar job and I appreciate everything.
When way above what was required
My normal service advisor wasn't there and it felt as if he was ... everyone that stepped in for him made my appointment flow as usual. The added video I received showing the inspection was fantastic and my car was done within the time stated.
Just wanted to let BMW owners to reach out to Chris Crawford as your service advisor & Doug Strobot if you need additional support, they both ensure that customers like us are taken care. Excellent Service!!
During all of my years as a customer in the service department, Michael Ludtke has always been worthy of a five star rating. He's professional, courteous and knowledgeable. And an all around good person. I've always felt in good hands and have appreciated his long tenure with Chapman.
Chris Crawford once again exceeded my expectations. Aside from the outrageous cost to get our vehicle repaired, it was was done sooner than I expected and looked awesome. I appreciate the video that was sent along with the timeliness of the quote. My needs are always treated with a sense of urgency with the care and professionalism that is expected. Always appreciated. Thanks Chris!
I have been purchasing or leasing all my cars from Chapman BMW on Camelback for more than 20 years. If that doesn’t tell you have fantastic and customer focused they are then I’m not sure what to say. The service team, the sales team, the management team, all fantastic. They always ensure I am completely satisfied. I am an M3 lover and with the new body coming out in 2020 I decided to go for a new model until they are ready. I took delivery of my M550i yesterday. It was built to my specifications. This car is pure luxury and a joy to drive. Thanks Rebecca for all you patience.
Took my car in for a trip check before vacation. Service was fast and friendly. Some additional services were performed as they were almost due. New experience with service advisor Brice Smith. Great service.
Excellent service. Chris Crawford is outstanding. Danny, the mechanic, did a great job. Knowledgeable and meticulous.
My service adviser, Mitch Timothy, was terrific -- very courteous and very helpful.
You guys made this such a great experience.....WE WIL NEVER GO BACK TO SCOTTSDALE BMW AGAIN! You should teach their service manager how to run a great organization. Dan Lidington was wonderful and professional to work with!!
Great service
I’ve been buying parts for my car from this dealer for several years. I took my car in for a recall repair. I was greeted right away, checked in in their kiosk in just a few minutes, and on my way. Less than a hour later I received a video inspection of my car, boring some needed repairs. This was a great way to make me feel comfortable with the need for repairs. I was also pleasantly surprised when my car was ready in less than two hours! A great experience from start to finish.
Had a great experience as always wouldn’t go anywhere else even though there are BMW Dealerships closer to me
My 2004 5 series was blowing smoke on start up, not sure what caused this. The service team was able to locate the cause and fix it in a reasonable amount of time.
BOBBY STEWART IS WITHOUT QUESTION THE GREATEST SERVICE ADVISER THAT I HAVE HAD IN MY 79 YEARS. I HAVE NOTHING BUT PRAISE FOR BOBBY, I AM NOT RELATED TO BOBBY, BUT I WOULD LIKE TO BE. MY WIFE IS IN LOVE WITH BOBBY. I UNDERSTAND THAT BECAUSE OF HIS WISDOM, PATIENCE AND KNOWLEDGE AND SKILL, HE IS AN OUTSTANDING PERSON.PLEASE ACKNOWLEDGE RECEIPT OF THIS SURVEY TO ME.
Cannot say enough about the awesome service by Bobby at BMW. He is great!
Everything from the time you roll up to the time you leave has been raised to a new level of quality customer service. Brice Smith was awesome and super easy to communicate with and the video provided detailing the services recommended AND a view of my vehicle that I never expected, was AMAZING!!
The few times I’ve needed to bring my 2013 3 series in for maintenance has always been convenient with my schedule and there is always a loaner car available. The staff is friendly and professional. I especially am impressed with the inspection video which was texted to my phone - it was clear and concise as to any issues with my car.
The few times I’ve needed to bring my 2013 3 series in for maintenance has always been convenient with my schedule and there is always a loaner car available. The staff is friendly and professional. I especially am impressed with the inspection video which was texted to my phone - it was clear and concise as to any issues with my car.
Recently my BMW 335I broke down requiring tow to Chapman. Was pleasantly surprise that Service Advisor Bob Molanick was still at his desk at 630pm. Bob took care of my issue (water pump) and put me in a loaner car. Got my car back the next day with problem resolved.
Artin and Michael were excellent
The Service Department, particularly Michael Ludke, surpasses my expectations every time! They keep their commitments, keep me informed and make the process of servicing my cars easy. I keep buying BMWs, particularly at Chapman, largely because of Michael. We have bought several cars thru JC and he's terrific as well! Thank you
There is nothing that the service manager could provide that I could think of that he did not provide. The video of the inspection is a comfort to understand what was done and what might be needed. I can think of anything that would make this service any better.
This was the best experience we have had with Chapman and our annual BMW checkup. We had a new service representative, Austin Phipps, and he did a fabulous job. He made sure we were updated regularly, warned us that this 4th checkup was a lengthy one and took the time to chat with us. All in all, very pleasant. Austin is a keeper. And the renovation is very nice!
Bobby Stewart was helpful as always, thanks!
Mitch got me in and out per his estimated time
My service as directed and observed by Bobby Stewart was very much appreciated. It would be impossible to replace him.
Dan Lidington was great as always. My car Had a problem with front suspension. It was diagnosed & repaired well and quickly. Thanks to Dan, and Steve in the shop for showing me exactly what was wrong. Loved the loaner car (430 sedan). Like that a whole lot better than Enterprise.
Most people dread it when they need to take their vehicle in to have it serviced but I have always had the best experience at the BMW Dealership on Camelback. I'm always treated like family. Bobby Stewart, my advisor is very busy but he always tells me to just come on in and he will take care of me. I call him the car whisperer because he always seems to remember my car and explains to me (in terms that I can understand) what my car needs. When I get my car back, it's clean, and I feel good knowing that the work has been completed by people that know me and care for my safety. RB Phoenix
Our advisor, Joe Helms was excellent. We received an estimate within 30 minutes and service needed was explained. Joe was able to have our car serviced on same day. He is an asset for Chapman BMW.
Consistently great service....Every.Single.Time
My BMW recently needed attention and the people at Chapman BMW were wonderful. From the people at the front desk, scheduling area to the people welcoming me in the drive-in lane, my experience was super. I am very pleased I have this service available in my area.
Bobby was personable and the car was serviced perfectly and ahead of time - - greatly appreciated!
Austin did a great job of sorting out was was needed vs what normal wear and tear for our 2005 X5.
Michael is fabulous. Extremely knowledgeable and ALWAYS ready to help!
I came in with out an appointment and Mitch Timothy got me on and out in less than hour I highly recommend this dealership
I was in for an oil change and only spent 40 minutes waiting in the relaxing bmw lounge got some work done while I waited. All of the employees are friendly and efficient.
performed everything on time.
Been in the Business 22 years and really appreciate the way Doug Martin treated the whole process. Kudos to you Doug and your staff (Kat & Ivan)
Exceptional customer attention; knowledgeable staff
Dealing with Dan Liddington is always a pleasure. Taking time to explain things to me is always appreciated.
Mitch Timothy is the best advisor I have come across at any dealership he always goes above and beyond to make everything seem seamless and also to work with in my budget every single time I have brought my daughters car in and working with her schedule for drop off and pick up
Like always we have been treated great if it's for a tire or service I just call and they always ask me what time I would like to bring it in and if I would like to wait or I can have a loaner maybe that's why we have bought 5 bmw over the years.
Just wanted to say my recent service experience was outstanding thanks to service advisor Austin Phipps. My car was in for minor issue for few days , I was updated everyday with my car status. I am extremely satisfied and happy with this dealership highly recommend it !!! Austin keep up the professional work!!!!
Correction to my previous rating: Chris Crawford did a great job.
Doug Crawford did a great job.
We've been taking our BMW's to Service Advisor Michael Ludtke for 14 years. Michael has great customer service skills and we completely trust that he's going to take great care of our cars.
What can I say? They let ME know when I need service and they're always friendly. I drop my car and they always have a courtesy vehicle available if I need it. Next thing I know, BAM!!, they're calling me to let me know my car is ready! They are a great team ~
Outstanding experience
Joe Helms always treats me with genuine attention and expeditious effort. I know that I am in the best of hands.
One of the best, if not THE best service teams in the state. From Leadership, Doug, down to the car runners. The sense of pride in workmanship is prevalent...
As always, excellent customer service. I will continue to have my vehicle maintained and repaired at Camelback BMW. Outstanding people!
The service is always good and Dan always takes care of me. My trade in with my 550, the lawsuit on that motor, and my new potential lease are a whole other matter entirely. I called the sales manager several times with no response at all. Not too happy about that. But...this has NOTHING to do with Dan and how good he's been to me all these years! I will only deal with Dan on service matters as he's the absolute best! If he ever left, I'm not sure I'd come back. I would have kept my 550 for sure. But it started blowing blue smoke and was going to cost me thousands of dollars to fix it. So, I went with a lease, as it was my best option. I never would have gotten rid of that car, if that's something that could have been taken care of. The transmission also had to get replaced because of the issues. And all with ONLY 68,000 miles on it. Now there isn't a 318 or 320 available, and I'm faced with having to almost double my payment due on my next lease, if I even do it at all. This has been a nightmare. Again my friends...none of this has anything to do with Dan. Probably the only reason I'm still there is because of him. I really don't mean to be unreasonable in any way my friends. I'm merely stating some frustrations that I have and am kind of freaked out about my new lease in August and what "we" are going to do about it. Thanks for any help you can provide with this. Have a great rest of the week.
I went in to talk about some electronics problems I had with my 650i. Brice jumped on it and put the car through a 45 minute evaluation at no cost to me. His honesty and frankness about what was going on was enlightening! I ended up buying a new BMW and selling my 650 to my best friend’s brother. I was able to let him know exactly what he was getting and what it would cost to fix it. Nice job Brice!