Reviews
Service advisor Mitch Timothy is always a pleasure to work with. I can always count on him to properly return my calls, keep me updated on my vehicle, and make my service appointments as great as they can be. I very much appreciate his positive attitude above and beyond efforts!
Champman BMW goes above and beyond whether it is sales or service. Lily has been an awesome advisor who took utmost care of my vehicle and she is very courteous. She kept me updated on the vehicle service progress. As always, service exceeds expectations.
Always great
Thanks to Mike for a great experience.
Aaron’s professional and advisory stance in serving customers is unparalleled. Thanks for taking time to explain recommended repairs and preventative actions to prolong the life and driveability of my 2018 X3 m40i!
My advisor that I had yesterday was by far the most nicest and amazing advisor here at BMW.
I had a lease expiring on my Z4 and wasn't interested in a 2 seater anymore. Called and spoke with Steve Murphy. He listened and then presented options for me. I drove off with a new lease and a new car within a day of our conversation and it was very seamless and pleasant trading the car in for another one. I am very pleased with the people there at Chapman and the service. Everyone was friendly, helpful and pleasant! Thank you for my beautiful new car. It is nice to be rewarded for loyalty.
Laurel Brooks was my service advisor. She was excellent at keeping me informed. The visit was handled very efficiently and professionally, while being very pleasant! I will ask for her from now in!
BJ and Linda at the CPO lot were Terrific. From the minute me and my wife walked in, we were treated like being at home. Linda was soo patient showing us the car my wife was interested in and answered every question we had. Let's just say, we will address her as, "Auntie Linda". We loved her service and also appreciate the deal BJ was able to work out that met our budget. Definitely a GREAT experience and if your in the market for a CPO BMW, plz go see "Auntie Linda ", and make sure BJ is there to give you a great deal. Thanks Guys for the positive and Great experience. We will be back!!! Definitely a 10 star experience!!!
An overall terrific buying experience for me at Chapman Camelback. Highly rated.
Our regular service advisor was on holiday and handed us over to Sam. He was attentive to our needs (some of them unusual) and communicated at each step. Very grateful for his help!
Ray did good job answering all my questions and making this deal smooth.
I just wanted to let Mitch know that I thought he was really great and as accommodating as possible. Enjoyed our conversation. Car is running great!
My sales person China was so easy to deal with and fun too! She made it very easy with no hassles. The manager and finance people were very helpful, not pushy at all. Great people to work with
I had a very good experience with a very nice service advisor , one of the best that I have seen in the Chapman
Great Service all the way around
My experience is always great here! This time Mike took care of me. I appreciate Mike’s dedication to finding the right prices and best options for me!
I am a returning customer to Chapman. This dealer is absolutely very professional to deal with. No stress purchasing no markups is deposits or interest rates or holding back rebates or when purchasing accessories or parts! The sales staff is very professional and I had the pleasure of working with Angelina who was my SA for this purchase who took care of everything from beginning to end. We ran into an issues after delivery due to BMW part shortages but Chapman stepped up and addressed it ASAP. Thank you and will definitely continue to do business for future vehicle purchases!
From the moment Henry Wang reached out to me via email, I was able to take the comfortable steps I wanted to order my new 2023 i4 M50. Although, I had to wait 9 months (not Chapman's fault at all!!! just the supply issue) every step of the way was amazing. Henry was very knowledgeable of every question I had and he allowed my to communicate through email, my preference. Most importantly, my car is better than I expected. Thank you, Henry & Chapman BMW on Camelback!
My service advisor Mitch did an excellent job of informing me of all work done and work that should be done in the near future. Three thumbs up guys!!
I went to the Chapman BMW dealership on Camelback and a service representative named Johnson Ta helped me immediately. I truly appreciate his professionalism and knowledge. I was able to find the car I wanted and get the deal finished in one day. It is rare that people make you feel like you are a valuable customer. If you are looking for a BMW, call Johnson Ta at the Camelback Rd dealership to find the car of your dreams.
Quick, Painless and scheduled accordingly
Super job
Brody was my Service Advisor and was excellent. We are on our 4th BMW we bought from Chapman and will never go elsewhere. Keep up your fantastic customer service! Thanks Scott
I am pleased with the results on a warranty issue on my BMW X3. Mike Doyon was very professional and kept me constantly informed on what was happening. Chapman BMW will be my choice for service in the future.
My car needed a battery...Chris scheduled me in on short notice and had me back on the road quick - thank you! It is always a pleasure to have my car serviced at Chapman, I will continue to be a loyal customer.
mitch is my designated service advisor. he is highly competent, punctual and a pleasure to work with. I am a special needs customer due full time oxygen requirement. Mitch always makes that work for me on my terms.
My car a E92 M3 08 I had my AC evaporator replaced, Advisor Samuel Lemus went above and beyond trying to get me the best price possible, I was treated like a KING, Bmw Certified Technician Russell Kramer worked on my car , he had to take the entire dashboard out to get to evaporator. This is not an easy job, I want to thank Technician Russell Kramer for doing such an excellent job. Thank you to Samuel Lemus for excellent costumer service. When it comes to my car I am extremely picky where and who I entrust my car , Chapman on camelback is the on top of the list for me
My car a E92 M3 08 I had my AC evaporator replaced, Advisor Samuel Lemus went above and beyond trying to get me the best price possible, I was treated like a KING, Bmw Certified Technician Russell Kramer worked on my car , he had to take the entire dashboard out to get to evaporator. This is not an easy job, I want to thank Technician Russell Kramer for doing such an excellent job. Thank you to Samuel Lemus for excellent costumer service. When it comes to my car I am extremely picky where and who I entrust my car , Chapman on camelback is the on top of the list for me
Outstanding service by Professional staff.
Love Chapman BMW. Great service and care for your car. Love the service videos. it's like a one to one with your car and understanding what shape your BMW is in. My technician and Service Professional take such great care of my car! thank you!
Our service manager SAM went above our expectation's servicing our 420 I . The service vidio was a pleasant surprise
Mitch welcomed me back to Camelback BMW and got my car in for regular service. He and his team provided the required maintenance and found some other items that needed attention. I had some of the repairs made and will come back to complete the rest of the work in the near future.
The X3 was our 4th consecutive car from Chapman. Sales Associated Kim Reid was superb in guiding our choice to meet our very specific needs. Kim is an excellent communicator and she follows through on her promises. She brought the car to us for the test drive and answered all of our many questions patiently. She was extremely mindful of my partners concerns. She even delivered the car to us. What service!
He was responsive to my questions. Handled entire process from check in to pick up very efficiently. Kept me well informed on progress of my repair an thorough explaining the repairs an invoice.
Excellent
Lilly conducted herself in a very professional manner and is an asset to the Chapman organization.
I wish more business had staff like Mitch at Chapman! He goes out of his way to make you feel like you are part of the family and always lets you know exactly what is going on with your car and any services it may need! Kudos to Chapman and Mitch!
Chapman got me in and out in excellent time. They also noticed that my front tires had worn beyond the replacement tread limit and installed tires and aligned the front end while I was there.
Mitch has always taken care of all my car needs! Honest, fast and efficient!
Every time I come in for service Lily goes above and beyond to ensure that I that my car is taken care of to my expectations. These are pretty high expectations ?? She does a great job, and is very easy to work with!!
Had a great experience with Michael the service advisor. He was super helpful due to a problem with the warranty service. He managed to help in fixing the problem.
Excellent
Michael has been wonderful. He approached me a month ago and kept following up with me. Very personable and professional. He worked with me to find the best solution for me. Amazing , caring, warm, and knowledgeable. Julio as well was amazing. He made sure the deal went through. Very friendly and experienced. Sergio on the other hand was the sweet icing on the cake. Wonderful young man. Very patient and good listener. He gave personal advice on the car set up which works great for me .. BMW Chapman , you have an outstanding team.
Lily and the service department were outstanding. However I vehemently oppose the $25.00 loaner fee. I have insurance and feel it is another way Chapman can make a few extra dollars. Take away the charges for the customers!
Service Advisor met me soon as i got inside. went over what was to be done.. During waiting time, he checked several times how the service was going..
Great customer service wonderful interaction explained everything very helpful
If you want to feel valued as a customer, and get great sales and service, please contact Tom Wojcik and his team. They make is easy to purchase or service your favorite BMW, and are extremely responsive and communicative through the process.
N/A
Mitch was excellent, he explained me all the service that my car needs, they did great.
Love this dealership for the friendly , quick and efficient customer service. Jordan Snow was amazing to work with. Super professional, friendly and respectful.
My salesman, finance manager Justin and Jason were amazing Thank you I love my new car
Very clean everyone is very professional and my car came back clean and ready to go!
Great customer service. Michael goes above and beyond to make your visit as well Day as possible!
I was initially disappointed that Lily was not available but Laurel was excellent to deal with.
A little under two years ago we visited Chapman BMW about 15 minutes before close. Kim Reid came out to greet us and spent the remaining time while the dealership was open to talk with us about the X5 without any pressure to come into the dealership. Because of Kim's product knowledge, and polite professional personality made my partner want to come back during open hours to buy a car from her. I admit we visited more than once to Chapman BWW and each time she was patient helping us fully understand the car we were buying. We enjoyed the purchase of the X5 so much that we went a few weeks ago and bought a 430i for me. Both of our purchases were smooth and easy, and because of this, we sent our friends to Kim who bought a 340i from her. The car business was a good part of my life for 20-plus years, and I am not one to give out compliments like this easily to people in the business.
Mitch, my service advisor, always takes the time to go over the diagnosis of my vehicle before starting the work. When there are significant unexpected repairs, we prioritize those repairs from a safety perspective and create a strategy of when to make those repairs and financing those repairs. He keeps me updated on the status of my car is it goes through the repair process. He really helps make what could be very stressful situation into something much more managable.
CHRIS CRAWFORD PROVIDED EXCELLENT SERVICE AND WAS VERY EASY TO WORK WITH. HE NOTIFIED ME ABOUT FINDINGS AND COST PRIOR TO REPAIR. THE SERVICE DEPT IS VERY HELPFUL AND PROVIDS EXCELLENT CARE TO REPEAT CUSTOMERS.
Repaired my wheel rims to look brand new and was able to complete it within a few hours!
Our service advisor was Lily and she was great! Kept me informed of the status of my vehicle at all times and made sure it was completed in one day since I live out of town.
This car purchase experience was seamless. I feel like I have a new friend after meeting Blane. I’m very excited about my X3 and my next road trip.
greeted promptly, Service rep Brody met with me, got me a loaner and had me on my way. picked up my car the next AM as promised on time. Work done on time
Lily did a great job but I'm really disappointed at the nickel and diming that goes on with BMW. I recently traded in a 2020 M340 i on a new one - thinking that the nav system would be the same. Found out that i have to get a subscription to get the traffic info that came with the last car.. and some directional info doesn't work at all. I tried a number of times to put my home address in - to no avail. We've had 9 or 10 cars from Chapman over the last 16 years. This will be the last one. Very disappointed to say the least.
Mike was great - friendly, informative and professional.
Visited Chapman BMW on Camelback after having multiple bad experiences at Chapman BMW Chandler service center. From the very first week I bought my 2021 330i I had trouble with the breaks squeaking very bad, I took it into Chandler service center where I bought my car and they kept telling me the same thing. "Nothing is wrong with the breaks they are high performing breaks." I took my car for the same break problem about 3-4 times, and to top it off every single time I took my bmw in I was back the next weeks later for another car issue. Finally, my break light went on to change breaks took it into BMW Chandler and then they finally said my breaks needed to be fixed after taking it in numerous times asking them to fix my breaks. I had enough, I took it into Camelback Bmw and Lily Carbis was absolutely amazing. She listened, and I feel like she actually cared about what was going on. I will definitely only be going to Camelback BMW from now on. Thank you so much Lilly Carbis you are amazing!
Chapman always takes great care of me and my 750Li. I only use Chapman on Camelback.
Upon arriving at Chapman BMW on Camelback and learning that Ali was no longer working in service I was initially disappointed. However, Lily was fantastic and renewed my enthusiasm for the service department. Thank you, Lily!
Mitch does a great job and is very professional and helpful.
I am constantly amazed by Chapman BMW and Mitch Timothy at how when most other businesses are lowering their customer support standards, Chapman continues to increase theirs! I have gone so far as to let several of the other companies I do business with know, they need to look at how customers are treated here and learn from it! Great service, Great company, and Great people! Thank you
Mitch Timothy in service always goes above and beyond. He communicates well and is very reassuring even to my smallest concerns. Steve Murphy in sales has now found the perfect car for me 4 times. I will be a BMW owner for life because of my experience here.
Mike was my service advisor and he was very pleasant to work with. The service to my vehicle was quick.
We came back to BMW on Camelback because of the awesome experience we had with Nick the first time. Nick is one the best car salesman we have had. He made the whole buying experience a breeze. He found a better car than we were looking for, and we are happy about that. I have recommended him to our family & friends who then did purchase from him. Thank you Nick!
We came back to BMW on Camelback because of the awesome experience we had with Nick the first time. Nick is one the best car salesman we have had. He made the whole buying experience a breeze. He found a better car than we were looking for, and we are happy about that. I have recommended him to our family & friends who then did purchase from him. Thank you Nick!
Aaron was awesome to work with, very patient and informative. He ensured that I had transportation to pick up my daughter from school as the car had an unexpected issue arise. Thank you!!
Timely repair made on sunscreen below panoramic sunroof. Received transportation from Dealer to home and back to pick up car.
I had a flat tire and needed to get to an appointment. Mike Doyan was my service tech and got me into a loaner quickly. Thanks, Mike!
I had a nasty experience with another make dealership; however, when I explained my situation to these ladies they made sure I had an exceptional experience with Chapman BMW. I left feeling like the took my request seriously. They provided a deal that I was very pleased to sign. I personally highly recommend CHAPMAN BMW on Camelback.
When I brought my car in for a blown tire, I had the pleasure of having Lily as my service advisor. I could not have imagined better service as she was one step ahead on my needs at every turn. Not only was she very knowledgeable about my issue but she was also incredibly personable and a genuine pleasure to speak with. I’m very thankful to have had her help and support with my car and would recommend her to anyone in need of service. I hope that in the future I get to keep working with Lily to keep my car in the best shape that it can be. Please reach out with any further questions. -Mike
My service was really good, the explanation of my problem was explain very well.
Our salesman Mike Gatz was professional, knowledgeable and very easy to work with. Furthermore his follow-up and communication style is far superior to any of the many sales people I have recently encountered on the journey to but a new car. Mike was never pushy and very respectful of the my decision making process. I would but another car from Mike without hesitation and I will certainly recommend him to my friends in the future. Sincerely - David Morochnick
I love Chapman BMW on Camelback. The staff are friendly, knowledgeable, and make the best recommendations. I trust my X3 in their capable hands. Always a great experience.
The service process is explained well. So there are no "surprises." Excellent service and repair. The mechanics are awesome too, explaining what is being done while you watch what they're doing.
Aaron Baez our Serice advisor always does a great job . Treats his customers like family!
Thanks so much!
Best Customer Experience.
Mitch at Camelback BMW had been my advisor for well over a year and has been fantastic to deal with. Always gets me in quickly, keeps me posted, and responds right away to any messages. I can’t recommend him highly enough.
Mitch is and has always been great to work with. Very professional and willing to help with anything I needed for service. Easy to get in and out for service.
My advisor Sam was welcoming, friendly, and profesional. Not once did I feel pressured which I appreciated.
and Lily Carbis is the best
Always great service with Mitch. He is attentive and is always checking on me and giving me timely updates to get me in and out quickly. Thank you Mitch!
Aaron Murray Baez has always provided exemplary service, and this time was no exception! He is very professional, efficient, knowledgeable and understanding. I was grateful for his patience and understanding this last time, as I was not initially happy with the diagnosis on my vehicle, through no fault of his own! He explained everything thoroughly and I was satisfied with his explanation. He is an asset to Chapman!!
Came in for service, then came back the next day to get a tire replaced after attempting to just have Discount Tire do the changeout. Mitch’s overall persona and attention to service prompted me to spend my money at the dealership. I left a review yesterday; just wanted to add to it.
Part of the allure and experience of BMW is not just the product; it’s a culmination of service to sales to back office. This is part of the reason why I feel I will forever be a BMW owner (still praying they get rid of the Kidney Grille tho). As this is my 6th, truly I’ve come to appreciate my experiences. Mitch who assisted my service is and has been one of the best examples in my 25years of being part of the family. Hats off to him and Chapman for keeping him happy so he can continue to keep us happy?
Lily did an excellent job and got me taken care of very quickly.
Chris Crawford is my advisor. He provided a great service and outlined options and gave good advice. He kept me informed and outlined the service charges completely. He is a great representative to you company.
I always have a great experience at Chapman! My service advisor, Chris Crawford, always goes above and beyond to help me - he is effective, communicates well, and knows everything about BMW's. Thank you!
Excellent service and diagnostic evaluation
I had a problem that required time and extra effort to resolve and they stuck with it to find a solution
Excellent customer service. My service advisor Mitch was the greatest, was prompt and well attentive to my needs. Good communication over the phone excellent customer service overall. Thank you.
Excellent