Chapman BMW on Camelback Reviews
Aaron did an outstanding job of explaining the work that was to be done and keeping me apprised of the progress of the work. All work was completed well and I left a satisfied customer.
I have a great service manager. He explains everything in a very clear way. He is the main reason for my loyalty.
Aaron Baez provided great service and supplying a vehicle rather than waiting hours at BMW
I’ve brought my car here for years. I have worked with a mini great service advisors. Mitch is my guy. He always does me right. He always is knowledgeable. I couldn’t be more grateful for him.
Chapman is awesome. I’ve worked with other BMW dealerships in the past and these guys are great. I do prefer working with Aaron as his knowledge of the brand is extensive
Mitch in service was outstanding and extremely professional and timely.
Service at Chapman always has been and is, superb.
Kenny our sales rep was great in finding us a great deal and our finance manager Biagio continued this experience with a great process with the financing. They should both be commended in providing such great service. We purchased 2 cars in a matter of a month because of the experience we had. We will forever be BMW owners and go to Chapman BMW on Camelback.
Veronica was Amazing! She was so courteous and kind!
Amazing service as usual. We love our new X5. Thank you very much to Kim, Tom, Aaron & Biagio!
Darrin Shadle was amazing! The entire process was super easy, fast, and all around great. Thank you!
From the first service call asking what i should do about flat tire until I picked up my car the whole service experience was perfect
Everything went smoothly. As always Mitch took great care of me and kept me informed. I had essentially no wait time.
Brody was my service advisor and kept me updated with my vehicle and never had to reach out to know what’s going on. Also loved the video I was sent from the tech showing me the underside of the car. Will definitely be going back
Mike is amazing and always provides the greatest customer service. Great follow through!
When I bring my cars into Chapman for service, Mitch always takes the time to ensure I have a positive service experience. He also checks in to see how I'm doing, and does a great job managing my expectations.
Sam was outstanding. Made the process very smooth and organized
Sam was great- quick efficient, and answered all of my questons
I just purchased my 5th BMW from Chapman. My salesperson, Hanny Fada again took great care of me , his customer service and knowledge of the product is excellent! Once again, excellent customer care from Hanny. Wouldn’t purchase from anyone else!
As always, Mike was awesome. Much appreciate his customer acumen.
Mitch is the best! He had done what needed to be with my car but also made me away of a couple of other things that also needed to be done in the near future. I had received a handwashing to my car. He definitely went above and beyond!
Service Advisor Mike Doyon was extremely helpful. He made the service visit very friendly and makes me want to continue using Chapman BMW for future business.
I’m not one to give a lot of reviews but Chapman BMW on Camelback is 10+++. Brody in service and Henry in sales are some of the best. Fair and no BS, straight shooters. We are on our 4th vehicle from them for a reason. We have much closer dealerships but it they earned my trust…
Sam always goes above and beyond to ensure things are right with my car. He is great! Thank you Sam!
Timely, thorough
AJ was awesome and VERY friendly!
Josh offered me the extended warranty on maintenance and brakes and in the end it saved me money.
I recently purchased a new BMW at Chapman BMW Scottsdale, and I was very impressed with the entire purchase experience. Our sales professional, Ray Small, assisted us every step of the way; finding the right vehicle for us through the entire purchasing process. I was also very impressed how Chapman BMW worked as a team from Sales, Mgr, and the Finance department; all seemed to have our best interest. At delivery, Aaron, assisted my wife with the new car set up walking her through the various screens on the vehicle. This is my second vehicle with Chapman BMW working with Ray. We had a great experience. I recommend Chapman BMW Scottsdale to anyone looking to purchase a new or pre-owned BMW. Their service department is excellent as well. Thanks!
We recently purchased our new BMW Convertible from Chapman, and our experience with Henry was exceptional. From the moment we stepped into the dealership, Henry provided top-notch customer service. He guided us through the process seamlessly, ensuring that everything went smoothly and efficiently. Unlike other car-buying experiences that can drag on for hours, Henry made sure our transaction was quick and hassle-free. As first-time BMW owners, we were impressed by the professionalism and dedication of the team at Chapman. Thanks to Henry's expertise and the overall positive experience, we may very well return for our next BMW purchase.
Service Advisor Michael Doyon was exceptional in explaining the work required, answering my questions, and keeping me informed of progress. The technician Archie provided a thorough assessment in the video provided as well.
Mike Doyon handled the service needs of my X3. He explained the recommended services and answered my questions.
Thank you all of you for excellent service!
Lucas was great to work with. He helped get everything set up and I was in and out when I dropped off. I appreciated all his updates and the loaner vehicle.
Mitch was excellent as always. He offered me a car as my service was delayed. It is a pleasure to work with him. He is very professional and caring person.
I have come to expect top notch service from Chapman BMW on Camelback, and I ALWAYS get it. Chris, Aaron, Brody are part of an exceptional service team. My car is ready when promised with a price right on the estimate and the reason it was in for service is always fixed.
Lucas provided me with timely service , I appreciate his friendly attitude.
Sam Lemus did a fantastic job, everything was timely and the process was very smooth. Will definitely keep Chapman BMW as my preferred dealer. Thank you Sam and team. .
From start to finish my experience at Chapman BMW was fantastic. The whole sales experience was simple, stress free , and transparent. My contact, Michael Gatz guided me through the process in a painless and respectful manner. This was my best car buying experience ever.
Mitch Timothy is the best. Always responds to questions in a timely manner and gives the me information I need on repairs with an explanation. Always professional and friendly. The Tech staff does a great job on all my repairs. All these qualities matter to me as a customer and that is why I don't need to go elsewhere.
Battery in my 530i died. Called Service(Josh) and 20 minutes later had a Mobile Tech(Edwyn) scheduled. Arrived on time, personable and professional, and had me on my way. Thanks to the Chapman “crew”.
Jaylen was knowledgeable and helpful and along with his management and service teams provided a seamless experience!
We buy our cars at Chapman BMW and we service our cars there because the company is all around outstanding for taking care of their customers.
I always get great customer service when I work with Aaron Baez, service advisor. He does a great job of explaining all problems and is great at making suggestions. I drive 45 minutes one way to this dealership because of the customer service.
I've been a BMW loyalist since my 1st BMW in 2001. I've had over 20 BMWs in this time span. Darrin is the best Service Consultant I've ever had. He takes care of business in a very professional manner. He was clear with answering our questions, and advisement he provided. He was a big help! Everything was handled in a positive way. We were very pleased with his performance.
I went in to buy the second new BMW I have purchased and again found the salesperson, China, to be very knowledgeable, helpful, and not pressuring. We looked extensively at several options and she had all the answers about the units without delay. I am a BMW customer instead of Cadillac after many years of GM products exclusively. The service here and staff have surpassed anything I got at the Cadillac dealer.
We had our BMW X5 in for service. A person greeted me upon arrival and took my keys and started the process. My (super friendly) service advisor, Mitch, was waiting for me and thoroughly reviewed what was set up for service and offered some additional suggestions...all good ones. He was very clear upfront on all costs, so there were no surprises. I was able to track the progress through their "app". I was in and out in a matter of a few hours...as expected.
Pleasant, knowledgeable, & professional.
Just another outstanding experience with the Chapman service team. Aaron is great! Thank you!
Blane Hammons, our client advisor, was excellent. Everything happened as he said it would. We really appreciate the attention to detail and quick work.
We we very impressed with the care we were given. We are from Denver and had issues coming into Mesa. Michael was very attentive and our trip was not impacted
Joshua Sellers, the service adviser, was simply outstanding. He was knowledgeable, professional, helpful, and secured a loaner vehicle all in a timely manner. Beautiful dealership, great waiting room, and the service guys even put new wipers on for me. I'll be back, but hopefully not soon.
Work was clearly explained and completed in a timely manner.
Brody did a great job of scheduling, monitoring, and insuring timely repairs to our BMW. Very happy with his service.
Sam helped me at BMW camelback and was very helpful, courteous, and professional.
LEGACY 530 GT AUTO WITH A FEW PROBLEMS TO FIX. BMW PARTS NOT AVAILABLE EVEN IN GERMANY AND THEY LOCATED AFTERMARKET PARTS AND GOT THEM TO WORK. NEW SERVICE MGR CHRIS CRAWFORD (MY LONG TIME SERVICE CONSULTANT) SET ME UP WITH DARRIN SHADLE WHO HANDLED THE REPAIRS WITHOUT PROBLEMS AND KEPT ME INFORMED AND THE SERVICE WENT WELL. EXCELLENT SERVICE, REASONABLE PRICE, AND THEY DID THE JOB ONE DAY QUICKER THAT I HAD ANTICIPATED! JUD TILLINGHAST MD
Our Service Consultant, Mitch T, carefully noted my concerns, which the online form could not consider or convey. He added an extra inspection and service for a minor but annoying) body issue.
ALL staff we dealt with were extremely professional. Could not have asked for better service.
I have been using Chapman BMW service for well over ten years. Without exception, regardless of the Service Advisor assigned to me, I have received exceptional service, in-depth/timely updates, and my car back in perfect condition. My recent advisor, Brody, proved yet again that the service at Chapman BMW is the best in AZ.
I received fast service thanks again.
Veronica was excellent and the work was done correctly.
Service adviser was very professional and caring
Excellent! Aaron Bias is always gives me awesome customer service from the time I arrive to the time I leave.
Mitch Timothy is my service advisor. He was very attentive to what I had to say, and he was quite punctual with updates on the progress of my service. Mitch explained everything in easy-to-understand terms for which I was greatly appreciative.
Jason and Jordan met all my expectations and were great during the entire process. I would highly recommend them to anyone looking for a vehicle.
Aaron Baez is easy to work with, kind and knowledgeable. Glad to work with him.
Excellent service and great staff at Chapman BMW Camelback. Special thanks to Mitch Timothy for his great ability to schedule and coordinate service.
Customer service representative Michael Doyon was polite and professional. I hope to have his assistance in the future for our BMW X5.
Buying or trading in a car here is smooth and effortless. Great service, great staff, super fast. Kim is the best, if you’re looking for a bmw, give her a call.
Aaron did an excellent job with my service and helped me take advantage of the tire discount and another offer BMW was giving !! Thank you for saving me money .
Ray was very helpful in making my new purchase happen smoothly.
We have been long time BMW owners, the experience we had with the sales team Robert Stone and Management was beyond perfect.. thanks Chapman team .
I recently purchased an X5M for my self and received exceptional service so much that I decided to come back and buy an X7 for my wife. Jake went above and beyond to help me in the selection process and followed up with all my questions and needs super fast. I highly recommend him for buying your next BMW @ Chapman.
Justin was great, walking me through and test driving pre owned and new vehicles and working with me to get the options I wanted.
Jordan did an outstanding job presenting, explaining, answering questions and following thru with sense of urgency! He is excellent representative of Chapman BMW!
The service and professionalism is unmatched. What a great group of individuals offering the highest level of service in the industry. Have nothing but nice things to say about every aspect of the car buying process at Chapman BMW Camelback.
excellent service
The service team anticipated my needs as the deal was closed and fulfilled them well.
Both the salesman and the genesis were a delight to work with! Professional and courteous. Chapman has handled my car needs for years now and will continue to do so in the future based upon my satisfaction with this last transaction. Thank you for your continued expertise in keeping good people on board. Happy Holidays to your entire team!
Check-in was flawless and easy. Service advisor (Josh) was crisp, understood all issues and was very personable and efficient. Car was completed at promised time and Technician video very informative. Overall a great experience.
From scheduling to pickup of my car, everything went perfect. Lucas was my service consultant and he did a very thorough job and finished the work in just a few hours. Everything was great and the car was ready and washed when I arrived to pick it up. Nice job!
I am on my 8th BMW and have always had a really positive experience…. China was my salesperson and probably the best experience I have had over the years. Additionally I loved that there was no pressure at all. Just outlining solid price options and letting me guide the way. I ended up with one that was still being made in the factory as I was looking for some specifics and again, no pressure once it arrived. Like it? Great! No??? We will keep helping. Such a great experience.
Good
My tire had a slow leak and Mitch was great! Also got my oil changed. He was quick, professional and kept me informed!
Jake Nelson salesman entire staff beyond 5 star service. Excellent customer service.
Always professional, always friendly and knowledgeable. Great person to work with all around.
I walked in without a service appointment and was immediately taken to see Sam Lemus who accommodated my walk-in and need for a loaner car as a first time customer of Chapman BMW. Couldn't have been nicer and efficient.
Mike D is great service manager !!
There is an expectation when you buy a BMW. Chapman service team always upholds that expectation.
Thanks very much
Mike Doyon is the reason why I come back to Chapman. I drive 30 miles to Cambelback because my service experience was terrible @Chandler. But, I would drive 50 to know my car is taken care of. Great communication and customer service.
Mike did a great job on repairing my car. Very knowledgeable on a complicated car.
I was able to make a next day appointment and my service issue was taken care of. Also my car came back super clean.
I purchased my BMW from North Scottsdale BMW thinking they would provide excellent service after the sale. How wrong and disappointed I was. I change my service center to Chapman BMW and the difference is "night and day." Never have I been so happy to make a change and Brody, my service advisor, goes above and beyond to make sure everything is done to my satisfaction.
Chapman BMW is great to deal with. The service department always gets things done and Sam always goes the extra mile. Thank you.
I had an exceptional experience with my visit to Chapman BMW. My SUV is running like new again and Mike was great to work with and kept me updated with the progress of my repair.
Chapman's service department has always been fantastic. I particularly like working with Aaron Baez as I feel he's knowledgeable, honest and more than a little helpful
Dylan did a fine job setting up our routine maintenance and answering some questions. Keep him.
Chapman BMW went above and beyond providing outstanding customer service , They made the buying experience and Service experience very comfortable and a pleasure to deal with.
Sam Lemus was my service advisor he was on top of my service he kept me updated on my vehicle he’s very helpful and most definitely an honest caring person when it came to the repairs on my vehicle would continue to return back to Chapman BMW for all my car repair and service and keep working with Sam as my service advisor.
I had an appointment to repair a wheel I scuffed up. Aaron Baez my service advisor explained the steps in the process. He also suggested that since we were close to an oil change to go ahead and do that also...that would save us from driving back up there in a couple months. He had the rental car ready and said ours would be done around 4;00pm and it was. Aaron is the most professional service advisor we've ever had. Chapman BMW is fortunate to have a person of his caliber.